SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The density of this wig is full;the curvature is lovely;it also has a very natural hairline and baby hair;it is 28 inches wig.the lace is fine;it had very little shedding, easy to bleach.i am happy that i am satisfied with all aspects of this product!!
The hair is very soft and nice very bouncy. the seller communicated well. it is 32 inches wig.shipping was super fast. this is real review so if you re thinking about getting this hair it s worth the money
First wig purchase ever and i was very satisfied! the hair is soft, and fits really good! 34 inch wig is good.the lace melts pretty well once you glue it down. i absolutely love this wig! i even wore it for my birthday! plan on purchasing another one just a different color!
This wig was the best wig i have received, so full. Would recommend
Look at my hair, i've been wearing it for several days, i can't bear to take it off, it's very comfortable to wear, not stuffy, i like this. The hair is full and elastic, it's pre-plucked, no shedding, no new hair smell. Soft and beautiful wave, great quality! Beginner friendly. The curvature of the hair is also very good, i hardly need to take care of it, and it still stays perfect! I am very satisfied!! The communication with the seller is great! !
Hair came in really fast from the day i ordered. I get highest density. The hair is silky and soft and didnt need any alteration. You have to try this hair and the price is unbeatable. Seller is very friendly & has great customer service, thank you
My hair is so long & thick, and feels good quality. Very convenient to install, this type of hair can be worn directly without wasting any time, making it very suitable for first-time hair wearers. Would definitely recommend this hair to everyone who is interested in purchasing.
This wig is perfect. I love it. Your wig looks so natural now, because when i go out in it. No one can tell it's a wig, and i really like it.
This hair is beautiful easy to install it soft i like it when i wet it and put conditioner in it i would recommend it the price was affordable
Love this hair. This is my third order never disappoints and ships fast!