SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All the Beautiful Beauties Star Here !
I loveeee this wig i can’t even explain the amount of compliments i’ve received it’s true to length and it’s very full it doesn’t shed much overall a beautiful wig.
Okay real review time 💁🏽 ♀️ I just got this wig from aliexpress and first impression — it is super soft. Like, i was actually surprised by how silky it feels right out the package. Now for honesty: the density isn’t the fullest i’ve seen. It’s not super thick, but it’s definitely still workable and doesn’t look bad at all. The length is accurate and it still gives a nice, natural look. Overall, i think it’s a good wig for the price. I haven’t installed it yet, but i’m actually excited to see how it looks once it’s on 👀
Buy this unit. lace blends with skin tone, soft, true to length, holds curls, and i recieved lots of compliments.
Good wig, true to length , great color , not that much shedding , very soft . Arrived quickly and on time !
The 13x6 lace gives you a super natural hairline and so much parting space, making styling effortless and versatile. The wig was true to length, thick ends that gave it a luxurious feel. Definitely worth every penny!
Was such a great wig, had little to no shedding ! ! I made sure to braid it at night so it wouldn’t get tangled!! The wig held curls very good ! ! I would most definitely buy it again
The wig was so beautiful.the quality was so good, lace is also good. And the color was perfect, you ladies would love it! !
I love this ginger wig ,it’s soft , pretty, easy to install, the lace is thin the wig is great and holds curls well.
Hair soft as hell but it wasn’t no where near 250 density. Lace melted perfectly. Other than the density it’s amazing.
Very beautiful, but the length doesn't seem to be right. I ordered 30 inches, but the one I received is 22 inches.
I'm so excited about this purchase 🤗 This wig holds curl really well with little to no shedding. Hair is very soft and true to length and density.
Came quick, lace melted good, wasnt to full like i like mine but its cute tho
Hair is very good looking, the quality of each hair is particularly good, there is no odor, it is very smooth, and it is very natural to install! Like the photo i posted, it was very shiny and full, this is an excellent wig. Recommend this store!
The lace was good , i loved that the wig was able to hold color when i dyed it.minimal to no shedding, it’s very thick and worth the money
The hair is super duper thick, silky smooth, and doesn't tangle easily. It really holds curls nicely if you want to style it differently. It's cute, versatile, and feels so worth it. A total must have! !
The hair is soft, has no smell, and doesn’t tangle easily. The wave pattern holds nicely and gives it volume. The lace is good quality and melts well into the skin. Great value for the price! I would definitely recommend it.
The hair is buttery soft and super thick from top to ends the full density really gives it that full, luxurious look without feeling heavy. The body wave texture holds beautifully, especially after washing and styling.
The hair is soft and nice. Melts really well and the color is nice
I’m so in love with this body wave wig! The hair is soft, shiny, and has no smell at all. The waves are beautiful and bounce nicely. Straight out of the box, the wig was full, and the lace was pre-plucked, which made installation super easy.
I have received my order, the quality of the hair is amazing and for the price i highly recommend it as a great purchase and a very good supplier. I recommend it.
I love my hair. The color is amazing on my skin tone.bought 28 inch human wig. It doesnt shed and so far it hasnt gotten matted, which i love.. there wasnt any smell and it was so easy to install
The wig look just like the picture. It has no smell and the hair is very soft. Im so happy with this wig i cant wait to install it.
I like this hair, exactly as described. When i opened it, it was soft, there was no weird smell, its length was real. I have had my hair for about a month, and i havent noticed any fall out, and i washed it very well. Will definitely buy again!
This body wave hair is really beautiful, with full and beautiful curves, and no odor. The lace is very thin and the workmanship is very special. I am super satisfied with my order!
Has very good volume, doesn’t shed at all and keeps the color after washing… i just love it.and i revived it earlier then expected