SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality and this is the second time I've bought it. 👍👍👍
I did a sew in with this hair. Hair holds curl very well no smell. If you like your hair full full then 4 packs should be good for you. But for me the 3 packs worked perfect. Minimum shedding.
I have purchased a lot of hair in my day! This was a really good buy for the price. I was not disappointed. It hasn't tangled up and has minimal shedding. I purchased 14,16,16 lengths of body wave 44 # And they were true to length. It also curls pretty good as well. My style is a quick weave side part, i would definitely purchase again. The price point is great!
This bundle of curly human hair is 100% natural, incredibly soft, and full. It's even more than i expected! The hair has great volume, beautiful texture, and feels very high quality. I highly recommend it - 100% worth it!
Absolutely love these bundles! The hair is super soft, shiny, and has that natural body wave that looks gorgeous even without styling. I got the 14, 16, and 16-inch set, and they are all true to length with full, thick ends. The bundles don't shed much, and i haven't experienced any tangling so far. The natural color blends perfectly with my own hair, giving me a flawless and natural look. Definitely great quality for the price – i'll be ordering again!
I loved the color of this wig!would recommend anyone to purchase.definitely gives vibrancy. Wig styled after for my birthday and has been holding up every since. The quality is immaculate and i got it for a great rate
I had an important event coming up and i wanted to do something different with my hair and this wig made it possible. I love the color it was better than expected. I would definitely order from this company again in the future.
I love this wig especially the color is so pretty and my hair is still feeling soft i am a week in with my wig installment and my stylist even loves the wig and how easy it was to install i will definitely recommend this wig to others who want a great wig for a good price definitely worth the money you pay for it one of the best wigs i've ordered off aliexpress yet and i will definitely be back again thank you once again for this great wig
This was the best decision i made with purchasing hair. The texture and length was exactly what i wanted. No loose hair when i rub my fingers in, will try other products from this brand.
My wig was fantastic! It was silky and simple to work with minim to no smell like other wigs. Shipping was faster than expected, which i appreciated. Hair can be straightened or curled, which is beautiful.