SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful!
Really good quality synthetic material, nothing to complain about.
Susan is such a great worker! she always makes the process so smooth, always ensuring i get the right products and her customer service is always top-notch!
I loved it, it's beautifully shiny. It's bigger than I expected
INCREDIBLE
This is my 3rd order and i am pretty much satisfied. i love the wig and will be ordering more.
Perfect, I loved it! Very natural and quite voluminous.
Perfect
The hair is exactly as I wanted and is perfect.
I haven't used it yet, but the cut is perfect, very stylish, I loved it a lot.
Great quality for the price, i will definitely purchase more
Amazing quality the supplier quick to respond, just amazing customer service and very good price
Very satisfied with the way it looks, no smell, true to length and good texture
I loved this hair very soft no shedding and very true to length.
This seller is the best. The hair length and density are accurate.
Hair very soft and good quality hair it was full and soft i will order more.
The hair is really soft and the volume is good
This wig is not bad at all for the price. Veryy true to size if not 1-2 inches longer because it’s pre-curled, th colour is like a dark 1b, i’m not a wig expert but i would say the density is about 200. The only thing i’m not fully satisfied with is probably the fact that lace size advertised (13x4) is just not the case as shown the pictures i took. The lace is transparent (not hd) so it’s a little thicker, it has no smell and it came 2 days after the earliest estimate. Overall i’m satisfied with my purchase it’s pretty decent for the price.
Very reliable, good and excellent service quality, very nice and quick response.
Nice hair. I wish this wig came in a variety of colors. Dark green, dark blue, and burgundy/wine color would be a nice look.
Exactly as shown loved it delivery was on time....it's really heavy 😍 I'll definitely order more
The hair is absolutely beautiful. I am very very satisfied and will be buying even more.
Hd lace is really good and the parting space was a lot.
Excellent product!
Very satisfied, even better than Brazilian lace or others, and for the price it's a great deal. I will recommend it, but I wish you would make it a bit clearer. Anyway, it's top-notch 💓