SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wig Brand: FROLO Invisible Drawstring 360 Full Lace Front Wigs Human Hair
Hair Density: 200 Density HD Lace Front Wigs Human Hair 
This hair is good for the price . i got lots of compliments on it nobody could find the lace great quality ! it had no bad smell to it and took bleach well so i believe it's human hair. also i like the amount of parting space it has and that it's true to length. the curl texture is very thick. i would buy this wig again especially for vacation.
This was so soft and the lace is so good!!!.yall this wig is everything you can ask for its cheap, full, and good quality. lace melted perfect as you can see. i will definitely be ordering again
"this 360 invisible strap wig is everything!!!! So soft, full, great quality for the price. No tangle, can be coloured, no shedding and no smell...the lace is easy to conceal and yes its beginer friendly..i surelu recommend "
The hair is super thick and took the bleach every well. Its definitely through to length also. I love this wig
The hair is nice it has small knots a lot of parting space and the quality of the hair is nice i got the hair in 3 days after ordering
Amazing quality and super soft texture, amazing communication and fast service and delivery couldnt be more happy with my hair.
Every girl should love this pretty wig!!! !i buy 18 inches hair. This an honest review and you can trust me that you can buy this wig too without dissapointment! Recommend this store! Recommended to all!
Got hair from this supplier for the firsts time safe to say the hair is beautiful. Received 4 days earlier than estimated date. Right out the package the hair is soft and true to length without any smell.the wig is still really cute!!!!! Highly recommend 100%
I love this hair so soft and full, accurate in length, no tangled, no smell.hair loss is minimal.
Look!!! I wear it to the pool. Omg i can not believe how amazing this wig is on me!! I love how soft and bouncy it is. I would recommend this wig to anyone because of the beauty it would show on any female. I love how it fits just right.
The texture is soft and feels like natural hair. I washed my hair once,but it was still soft and shiny. Hair is absolutely beautiful 10/10 recommended. ? ?this hair is soooooo bomb,ive attached pictures,guys can really see how beautiful!
Honestly was very cute & true to size / length. Had a bit of shedding but wasn’t bothersome or worrisome at all, easy to install and i definitely would order again!
I m very happy with the wig. Well structured. It is very natural and realistic. And the wig fits my head. I love it. Gotta say this is the best wig ever! !
Really cute wig! Shipping was fast. True to length, and parting space is big. It’s really soft and lace isn’t bad at all. Please like 🖤 Installed on myself!
This hair is great! !i am so pleased with this hair! The wig was just as described, very soft and beautiful. I have people asking all the time where i got my hair from. Love the it and it is very cute.the hair is very soft,love love love!hoping to buy another wig.
The texture of the hair is incredibly soft, and the density is just what i wanted. Overall, it s worth the money. I ll buy from this company again.