SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All the Beautiful Beauties Star Here !
I love it, great color on me. easily install, awesome lace, easily styled, no shedding.
The wave pattern is absolutely gorgeous soft, flowing, and really flattering. i’ve worn it both in its natural wave and styled it with curls
I love my hair. the color is amazing on my skin tone. it doesnt shed and so far it hasnt gotten matted, which i love.. there wasnt any smell and it was so easy to install
Buy this unit. lace blends with skin tone, soft, true to length, holds curls, and i recieved lots of compliments.
I love this wig. fast shipping, minimal shedding, true to length, and thin lace.
Awesome item! Exactly as shown in the photos. The delivery was fast and the customer service is outstanding. I will order more!
Real reviews ! The lace is pretty good and the hair stays cute curly and fresh looking just moose and leave in conditioner doesn't give dry and thirsty!! ! Would definitely purchase again ! ! Plus no shedding
This wig is so fyeeeeee. It’s so soft. No shedding really. It straighten amazing. I haven’t tried to curl yet but i know they’ll come out nice. The lace was bleached perfect and pre-plucked but i did pluck a little bit more. I will be ordering this again. It came in a week.
Good wig, true to length , great color , not that much shedding , very soft . Arrived quickly and on time !
There’s no shedding, feel very high quality. The hd lace melted perfectly into my skin, and i love how it came pre-plucked with small knots – it made the install super easy and natural-looking.
Was such a great wig, had little to no shedding ! ! I made sure to braid it at night so it wouldn’t get tangled!! The wig held curls very good ! ! I would most definitely buy it again
The wig was so beautiful.the quality was so good, lace is also good. And the color was perfect, you ladies would love it! !
I love this ginger wig ,it’s soft , pretty, easy to install, the lace is thin the wig is great and holds curls well.
I'm so excited about this purchase 🤗 This wig holds curl really well with little to no shedding. Hair is very soft and true to length and density.
Came quick, lace melted good, wasnt to full like i like mine but its cute tho
Hair is very good looking, the quality of each hair is particularly good, there is no odor, it is very smooth, and it is very natural to install! Like the photo i posted, it was very shiny and full, this is an excellent wig. Recommend this store!
This wig is everything! The pre-plucked hairline looks so real. It's my first time trying a 13x4 frontal and i'm impressed. The cap is soft and doesn't itch at all. So comfortable! The burnt orange ombre color is perfect for the autumn winter season
The hair is soft, has no smell, and doesn’t tangle easily. The wave pattern holds nicely and gives it volume. The lace is good quality and melts well into the skin. Great value for the price! I would definitely recommend it.
The lace is amazing—wig is very soft, and easy to melt. Lace melts in my skin. Wig has no shedding at all and it’s full, i definitely recommend buying this wig, especially if you’re looking for quality and value. Also, knots are very small.
The lace front wig human hair arrived on time. When i opened the package, it didn’t smell at all. The thickness and length are very real. It‘s soft and flows well. I’ve been wearing it for a long time, but it still looks good. It’s very soft and it’s easy to blend.
This ginger lacewig was a breath of fresh air am so in love its bouncy,transparent lace and it melt so amazing definitely buying from this vendor again
I was honestly away by the quality of this 13x6 body wave lace front wig. The hair is 100% human, incredibly soft, and the wave pattern is full and bouncy with minimal shedding and no tangling.
Omg this wig is fire and it fits over my locs ❤️ ❤️ ❤️ This is the second wig that is true to its description
Wig came right on time. Very soft and little to no shedding. Easy to bleach and install. Overall a nice wig and lots of compliments.
This wig was true to color it definitely isnt hd lace but was able to be laid. The knots were very tiny and easy to bleach.