SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing wig with highlights
Everything looks good except for the density which seems more like 180. there’s a bit of shedding but overall it’s acceptable. i love the hightlighs!
The quality of the wig is very good, soft, with no odor on the packaging, and the length is moderate.
I love this wig. the seller had amazing communication, kept in touch, and was very helpful with the whole process. it is really natural and beautiful. i like this hair!!! my shipping was probably 4 days it came super timely. if you were hesitating to purchase this hair please do not. tangle, very smooth, and no shedding. it didn't have any smell to it. looks and feels great. i enjoy their company and i will buy from them again.
So worth buying i bought it twice already and a two friends of mine have purchased it. It colors well and bleaches. Curls are beautiful and lace is good! Highly recommend
This wig is very pretty and definitely incredibly good for its price. After opening the package, there is no peculiar smell, no tangles. The hair is very soft, with accurate length, and a very full thickness. The lace is very transparent, and wearing this wig is like own hair.i am very satisfied!
I like this wig very much. Accurate product description. The hair is very soft and the length is very suitable. There is no smell and no shedding. I actually took this wig out of the package and put it on. The seller is great, always contact me. Delivery is also very fast
Guys, this hair is amazing!! I love it!! What beautiful hair! This is 100% human hair. I am very happy with my purchase. I highly recommend it, its really beautiful!
I absolutely love this hair! It’s so beautiful and the quality exceeded my expectations. The texture is soft, full, and holds curls extremely well with minimal effort. I experienced very little shedding, which is a huge plus,and blended nicely overall.the quality was great hold curls very little shedding.
Great value for your money, i only used two bundles for the style i did.
This hair was absolutely amazing it is true to length easy to install and the quality was amazing the lace on this wig was invisible and the hair is so soft definitely human no smell at all .will be buying again
I love that the hair is soft. There was no smell upon arrival. Easy to inatall. Accurate length and density.
Beautiful color and good quality hair
When i received the hair and opened the package,absolutely shocked! The hair texture was soft. The texture are everything,the density and length are very accurate. Was impressed by the services. I am so happy with my choice and buought hair. Girls buy this hair ,you will definitely fall in love!
This wig is everything! Light, bouncy, and looks just like the photos. Perfect for everyday or a quick slay!
Good waves patterns, no harsh nor weird smell,true to length ,true to density,good lace with small knots and pre-plucked hair line which makes wig easy to install and style.
This wig is everything..it is soft, the curls are bouncy, no tangling or shedding. My stylist loved it. I first used it to install a ponytail, then i reinstall for a concert. I am certainly going to get this wig in other color. Get it, you wont be disappointed and its a good price.
It was everything for me the wig didn’t shed good quality very soft highly recommend
I love this wig, i've had it in for a week now, minimal shedding, no smell, 100% human hair, laced melted wit ease, so soft and smooth, easy to style and it hold curls. I would definitely be buying from this store again.
I had a very specific vision for my new look - human hair with perfect baby hair for a natural finish. This seller made my dream come true! The custom - made hair is not only of the highest quality, but the baby hair frames my face so beautifully. It's like i stepped out of a salon. The process was seamless, and the seller was incredibly helpful. I'm in love!
The length is perfect! The curls are beautiful. The lace is clear and the knots are bleached well. This wig is versatile in styling. It's the softest hair i've ever had with great texture that holds up well over time. Will buy again for sure, definitely worth the price!
Really nice wig doesn't tangle. I wore this wig for a week and i could've worn it longer. Ends are a little thin but it's definitely worth the price it is
I loveeeeeee this wig so much the length is very true the lace was big enough for parting it has no shedding i will be buying this wig again in a different color if they have
Great quality body wave wig.this hair is so full and soft.with minimal tangling or shedding. I added curls, and they held up well throughout the day, which is a big plus for me. It came pre-plucked and wig caps.i love it! I still have it actually and will purchase again.
The wig arrived quickly without scent.the installation was easyyy and the lace was so easy to work with.the hair is soft and hold heat.you won't regret your purchase for sure