SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice
I purchased this wig and was impressed. The wig is true to length with a soft texture and very little shedding. It straightens really good and holds curls good also. It gave me parting options which is a plus because i like side and middle parts. No funny smell like some wigs have and definitely a great wig for the price. I will be purchasing this wig again for my daughters.
My sister bought this wig for a special event, and after seeing how great it looked on her, i had to get one too. It’s absolutely gorgeous! I wore it to a family gathering, and everyone loved it. It feels lightweight, and the color is perfect. Highly recommend!
Very very very good hd wig just want to say it hasnt even been bleached yet and its hairline transparent very natural. I really like this wig so soft and it has no bad smell it doesnt fall off or anything. Shipping was really fast less than a week. You can get a wig cap and a pair of lashes really cute lashes btw im wearing them in the picture.
This is to buy hair for my dance party, i was very surprised after receiving it! The hair is soft and very manageable and did not come with a smell. I am in love with this hair!!! It's is very full and the length and everything else are in line with the description.
Wig is soft and light weight. Will be ordering again soon. Vendor sent pictures of my order being sent out. Stayed in contact with until i received my package. Shipping was fast!
I would say the wig has no smell, no tangles and is the right length. It is a great wig and does not need to be taken care of by a professional. The hair is very smooth. I highly recommend it, the hair is soft and there is no shedding! I will definitely buy it again. Next time i will buy a longer one.
I absolutely love how soft and beautiful this hair is. Its very easy to style. Everything about this purchase was wonderful from the sale price. I love this wig is so pretty,no smell, lace is thin and melts so easily. , and it fits my skin very well. I am very satisfied with my purchase!! !
Omg!! This hair is amazing and i'm in love! !the hair is very soft and true to length. The knots are very easy to bleach and easy to maintain. I love everything about this wig. The seller also communicated well and i received it quickly.got my wig within 5 days super excited! Hair is so silky & soft and true to length & full! I definitely will be ordering again!
I'm really impressed with this straight hair wig. The quality is top-notch, and the price is unbeatable.the lace quality is perfect and melts right on my scalp, giving a clean and natural finish. I've received many compliments, and i'm confident in recommending this product to anyone
Omg!! This is my first time buying a wig, i love this wig so much. The hair is so soft, hd lace. The hair will not get tangled and is easy to take care of. It is worth the money, hurry up and buy it, haha
Hair was gorgeous and held curls all day! I needed this bundles last minute because the other vendor i ordered from did not send me the correct quantity. It worked out perfect and shipping was fast! Vendor is nice and friendly! Hair did not shed or tangle, although i did use it for a quick weave so i had to take it out sooner than i wanted! Will order again!
I'm really obsessed with this hair!it arrives so quickly, it's true length, i've measured it, very soft, very shiny, no smell, and its lace is very transparent.it melts very easily, the hair is very easy to wear, and i recommend this wig 100%
Knots are small & was took the bleach well ! Wig was very easy to install , lace is very full to do styles with, easy to maintain ! Hair volume is definitely full !
Omg, the quality of the hair is great. I didn't expect softness. It will not tangle or fall off. I am very happy. Very new and beautiful hair, i got a lot of compliments when i put it on.
The hair is so beautiful and true to description. It came accurate. It is so long and full and the knots were very easy to bleach and pluck. The communication with the seller was very good and they shipped it quickly. It came within the time frame; i have no complaints at all!
I was apprehensive about buying something on site but unseen. This wig is so beautiful and soft. I couldn't wait to wear it! I was amazed at how many people reached out to "pet" me because my hair was so shiny and soft.