SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have ordered from this company before and have yet to be disappointed. the hair are thick; the human hair bundles was super soft when i received it; no fall and no odor. definitely buying again!
Good quality; looks very natural. the hair quality is really good; thick and shiny. super natural; and is not easily damaged. highly recommended!
The hair is super soft, silky, and has a beautiful natural luster. it's long and feels full. it will never fall off. you can see that its quality is very good. i will definitely make another purchase!
Everything was everything baby! true to length and the curls!!!! omg! i love love this human hair bundles and would buy again and again!
Overall i love this hair! the human hair bundles is really soft & thick! i’d order again.this hair is everything.
This hair is everything and more. if you are thinking of buying it this is your sign.
I will be purchasing again full & no shedding, soft, no smell. overall it’s a great hair & i’d def purchase again.
I love love love the texture of this hair.it's very soft and natural looking.satisfied customer.will definitely buy again
It looks really good, 100% human hair. and a very pretty color too!! i doo recommend this product. i will enter pics of the install, so excited!!
Product is as described! Very soft ,very full and thick! Natural color, lush and true to length. Haven’t installed it but i’m sure it will exceed all expectations! !
I love this hair, no shedding and no smell. I would definitely order again !
It looks really good, 100% human hair. And a very pretty color too!! I doo recommend this product. I will enter pics of the install, so excited! !
The shipping was on time. The quality of this hair is very nice. The human hair bundles is amazing. I will be ordering again.
It’s so affordable, it’s soft, it’s true to length, it’s a good density. 100% human hair. The quality is really amazing for the price i won’t lie. You won’t find a deal like this anywhere else seriously.
This bundles is amazing for the price, super soft my hairstylist told me prepping the hair was great. 100% human hair.
The hair is sooooo silky and soft, it’s true to length, no shedding. Definitely worth every penny! !
This bundle set is super affordable, has no smell, and is true to size! I would definitely recommend and buy again! !
The best bundles i've got from aliexpress! There was no smell after unpacking the hair and it's extremely soft. No shedding after brushing it which is a huge plus. Highly recommend this hair! !
The installation process is easy, very soft and elastic. That the curvature of the hair is very beautiful,and the hair is very smooth. It holds wave well. It's great value for money!
Let me tell you the hair is very soft and easy to use. The bundle was very full, bouncy, and had no shedding. I am beyond satisfied with my hair. Pricing is very affordable, and the shipment arrived very quickly. I would purchase this hair again!
For the amazing price , you cant beat it! Very soft texture real human hair, true to length, no chemical smells!! I get so many compliments! !
The bundles is definitely true to length, soft, no smell and easy to manage. This company has a repeat buyer out of me and i live it because it's hard to find hair that you love. If you're thinking about purchasing please do you won't regret it!!! !
I really love this bundles.it doesn t tangle and it s absolutely gorgeous. When my hairstylist was styling it for me, she asked where i bought it because the quality is so good. I will definitely buy it again. I ve received so many compliments
The human hair bundles is very soft and full, true to length overall looks very beautiful. I like it, and i will recommend this supplier to anyone who wants to buy good hair because you won't regret it!! !
Ordered this for a upcoming event. Shipping was super fast, and communication with seller was easy. Hair was soft, no shedding and bundles looked fluffy. Can't wait to wear!! !