SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is 18inches very close to the length of my hair. So far, i like every thing about the hair. The texture and color is natural looking and matches my african hair.
I love these tape ins, they look like my real hair. Will definitely be ordering again.
They are so easy to put int and they hold up so well! I loved the way they looked and will definitely buy them again and gift them!
Hair was very easy to install and i am inlove with them minor !!!
Easy to install. Color matched perfectly.
Love this hair! I have been using these extensions for quite some time now and absolutely love them! Great quality! Easy to install and always look like my best self!
Hair blended in well with my natural hair. Will definitely be buying more
Nice hair true to length,no smell easy to install worth the money
It blends perfectly and has a beautiful shine. Easy to style and great quality for the price. I'm very satisfied with this purchase!
This hair gets straight with a good flat iron and lays flat very thick to ends. I definitely recommend it. The price is unbelievable!
Super soft and natural looking i love it will order more
100% recommend these tape-in hair extensions. They last, look beautiful, and you can't even tell they're there. I get compliments all the time.
The one thing i like the most about it is the quality of the hair and they blend so good with my natural hair. I will recommend this product 100%
Hair was exactly as expected. Color matched image well, tape is holding up great. Will purchase again!
Hair is good. Can be straightened. Blends well. The texture is a big rough but all around good full hair.
Honestly, the girls' hair extensions are so, so smooth and they arrived super fast; they blend well with natural hair. They are amazing!
I've purchased from other brands on aliexpress and i like that this one is really full. All the way to the ends. It doesn't thin out, and the color 1b which is the color i ordered matched perfectly. It's nice and doesn't feel or smell weird. Will definitely be buying again.
These tape-ins match my natural hair texture pretty well. The hair is also very soft. These will work great for adding volume to your hair.
Easy install/blends super well/perfect for the on the go baddie who doesn't have time to sit at the salon
This is 20inches very close to the length of my hair. So far, i like every thing about the hair. The texture and color is natural looking and matches my african hair.
They look great and seem like they're good quality. The natural black color is sublime, and the length is perfect. They seem easy to maintain, too!
I really enjoyed these tape-ins! They were easy to install. The hair is really nice and takes color well!
These tape ins are very soft and durable . They do not shed at all and takes heat very well . They also take curls very well . It is definitely worth the price that was spent on it . You can definitely get a get wear out of these ! I would definitely recommend you to purchase these .
Good quality for the price can't beat them! Soft smooth realistic not to heavy or too shiny just perfect!
I like the length and the hair is manageable. These tape ins are very simple to install. They blend in with my hair perfectly. I definitely recommend this product.