SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality for me. Lace is very delicate so,i would say is hd. Minimum shedding full and thick. The highlight color looks very natura. And the price is affordable. The delivery is very quick so good for convenience and the communication is great. I will come back for sure! !
I love soft, beautiful hair, and the lace blends into my skin. The wig is thick and full, length and density but correct, the hair is also very shiny, i love it and will buy it again.
Wow, i ve received it!!!! The shipping was incredibly fast.it s a stunning wig.i measured it with my tape measure.it s precisely the size i ordered. I can effortlessly run my fingers through the hair, which is very soft.the hair is also very thick.there s been no hair loss so far.
I really liked this hair!! It was also very easy to melt the lace. I have had the wig on for about a week and the durability is good.
The quality of the hair was impressive! It felt very soft to the touch, and there was minimal shedding even after washing and styling. The density was true to the description, giving it a natural, full look without being too bulky.
Amazing! The hair is very smooth, with accurate length, full thickness, no tangled. Also comes with a wig cap, which is very convenient and comfortable to wear. I am very satisfied with this wig. I have already recommended it to friend.
This wig is super nice. True to length and full. It was easy to install. Minimal shedding. The density was nice and not too scanty. Texture was soft and silky. It is really smooth and lightweight. I like it. 100% human hair wig. I got so many compliments from this hair. Definitely buying again!
Wig is tangle free and has minimal shedding m, shipping was fast and easy
I love the hair so much, it's a great price with a lot of parting space to do styles. Thickness goes all the way to the ends and the lace is great. I was so excited when i got the package and it exceeded my expectations.trust me this hair is a must get
This hair was super easy to install. The hair is really soft, the lace is thin and knots are small. I can do any style with it. The customer service was excellent and i would definitely recommend anyone to purchase! !
This unit had no shedding, no horrible smells, no thin ends.this is a great unit for beginners.the hair is the same as described
This wig is amazing. It doesn’t shed, it’s true to length, silky, and just great. Was easy to bleach and looks great on my head 🥰 😝 ! Buy buy buy!!! It’s worth it.
This wig really exceeded my expectations. It came as described, true to length and density. I washed the hair. It's still smooth and soft. There is no shedding or tangle issue.
One of the most beautiful hairs i've ever worn. This hair was extremely beautiful. The customer service was beyonddd my expectations. They spoke to me every day, updated me on where my hair was, offered advice on how to take care of the hair and answered every question i had. The hair arrived in 4 days, as long as they said it would be, healthy, pre plucked, no shedding, smells great and soooo soft. I've never left a review before and i had to do so this time because this was gorgeous. Thanks again
This wig is beautiful! It's soft and minimal shedding. Its very bouncy, just fits perfectly on my head. I was so skeptical but it's worth it. I really am in love with this wig definitely going to order again, very happy to find such a high quality unit.
Loved this product!! Hair was beautiful and the seller was really cooperative.. I was able to customize the hair easily and it turned out beautifully! !
The quality was great; the hair is super soft even after washing; with little to no shedding at all. It's soft and ture to length. Lace is great; the knots bleach well. The hair is very beautful; shiny and very natural. And it is very easy to manage. You just need to comb it. Very recommended! !
It's very full and fits securely on my head. As a beginner, i found it very easy to work with; the lace definitely melted seamlessly. This is one of the best wigs i've owned. I truly believe it is made from 100% human hair. It's very soft.
I really love this hair. Is was very easy to install, it's a very affordable and high quality wig. The size of the lace was really good to do a lot of different styles. I loved that about this hair. The hair was very thick and true to its density.
Loooks so natural!! I absolutely adore this wig! I love this lace it melts perfectly. This is some of the best lace i've ever had and it has more than enough space like the biggest lace i've had on a wig. I was so excited didn't have to pluck the wig or anything! All i did was add concealer to the part & style the wig lightly with some wand curls. I would definitely recommend this wig and this seller. Will definitely be purchasing from this seller again.
The quality of this wig is some of the best i’ve ever felt, no shedding, no smell and is so easy to install. I did it myself and save so much money. I get so many compliments！ i love it! Will be purchasing again！
This wig is so nice. I love that it's human hair. It's very soft and shiny. It's super easy to install, and the color is so vibrant.
This hair is gorgeous! I love it! The wig is very thick, true to length. I been wearing it for about a couple weeks now it doesn't shed much and still very silky. The seller is super attentive and informed me of the tracking all the time!
Quality is really great! The lace is very thin and blends seamlessly with my skin, very natural, with appropriate length and density. It's definitely giving 100% human hair. I've been wearing it all day,comfortable!!! !
The quality had to be top-notch. The moment i saw this wig, i bought it without hesitation.