SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
IT'S HUGEEEE, AND VERY BEAUTIFUL!!! IMPECCABLE, WONDERFUL, I LOVED IT! It's my first lace wig and I'm very happy that it came so big, just the way I like it, and it even came with a wig cap that was simply perfect! Apart from the price, which was super cheap.
The wig is pretty, I'll upload a photo later when I have it on... It looks of good quality and is very soft and silky, with no shine at all.
Linda, I loved it, but there's only a little hair.
Very nice!! I am happy with the purchase. Thank you 🥰
Beautifully wrapped 👌
Very beautiful!!!✅️💕🍀
I loved it, it exceeded my expectations, very beautiful and natural.
Perfect, I loved it. 😍 😍 😍 😍 arrived before the deadline 🫶🏼 perfect hair
Very perfect, very realistic, huge and beautiful. It doesn't have a plastic shine. I had to cut a piece off because it's huge, but you can buy it; it's really worth it.
I like it!! It's just like the picture ✅️🍀👍
Excellent
She is beautiful, comes just like the photo, you can buy.
I loved it, I always buy here, I adore it.
I like this color.
The wig is very beautiful and arrived very quickly in my country. I will continue buying many more wigs from this seller.
Very beautiful and semi-natural I will order again.
I have ordered the beautiful wig several times and am very satisfied.
I like this lace, it's the second time I buy it ❤️🇧🇷
Everything is okay. It arrived perfectly and very quickly, the lace is very beautiful. The only bad thing is these damn taxes, you practically pay the value of another item, other than that everything is fine.
good
Perfect is the word, I haven't even tested it yet, but it is perfect.
Perfect
lovely
Bellissimaaa 🥰
Very beautiful, huge, it's perfect! !