SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
"this is a gift i bought for myself, and the logistics were faster than i expected, lace is very invisible&comfortable, and it's the right length and density for me, overall, i'm very happy with the gift, and i'm super happy. "
WOW, AT LEAST ONE THAT IS BEAUTIFUL AND AUTHENTIC, I RECOMMEND IT TO YOU.
This is a beautiful wig, just like the one in the picture! the lace is sheer and matches my skin, love it so much!!! the length is real, it is very full, and there is no weird smell and knots. i will book another one for my mother!
Wig is definitely giving true to length, i suggest you buy. people thought this was my real hair ! no tangled, no smell, and the lace area is sufficient, i can be free to separate.
Beautiful wig without smell, true to size. wonderful. i recommend.
The hair is super soft! the lace is transparent and blended well with my skin after i added some makeup to tint the lace. overall i would buy again and i recommend
It’s a great wig! it comes with a nice pouch and two wig caps too, so everything you need is included in the purchase. don’t walk, run and buy this wig! !
Am in love
This bob wig is so cute, the length is right, the lace is very transparent, easy to install, the wig is really soft and smooth, and it rarely falls off. my sisters all complimented me that it was not a wig. i will definitely continue to order more.
Easy to install, style, and the quality is great for the price!
The quality is great and it’s definitely true to length. the hair came pre-plucked which was really great for me. the hair has little to no shedding and is so bouncy.
The hair is super soft! the lace is transparent and blended well with my skin after i added some makeup to tint the lace. overall i would buy again and i recommend
If you want quality wigs, mureen store is one of the best
I was surprised by how easy the hair feel secure without pulling, the hair blends naturally, and the soft 100% human hair shows no shedding. the color match is impressive, it stay comfortable all day, and it is perfect for quick, commitment-free styling. highly recommended for anyone wanting a fuller, more glamorous look in minutes.
T has enough space to do a side part so that was a win.
Loving every bit of this wig. it's very full, thick, love the color, very good quality. came pre plucked, pre bleached and the hair is so soft. the seller did really well, definitely did not disappoint. i'm not really a fan of bob wigs but this one is very nice. get it! !
The delivery was fast, it only took me 3 days to receive the package. i was so happy when i opened it and saw the wig, no smell, soft to the touch, i can't wait to wear it!
The hair quality is so nice it’s soft and has minimum to no shedding. lace lays easily and blends into my skin well overall loving everything so far. love the natural layers
This bob wig is so good. the hair quality is amazing and just reallyy soft. zero tangling. combs through very smoothly. there was no smell.it has an adjustable band, which provides a good fit for my head size. worth the buy, it's affordable and of good quality!
I've been wearing this wig for a few days now and it's my favorite of all the wigs i've bought. I love that it's lace, sheer, and there's no trace of it at all when i wear the finishing touches. The hairline is also very natural. I wear this wig a lot for shopping and dates. Love it so much!
Hair was soft, easy to manage, holds a great curl and has a lot of parting space!! Hair is true to length and is very beginner friendly. No smell, great density, bleaching was easy for the knots, and the durability was great. Will be ordering again!
Love love love this glueless wig! It blend so good and created a seamless intall, came pre plucked, no bad smell and was true to length. Gave me the perfect bob. Definitely worth the money
This glueless wig looks very natural and the lace blends well. It's very much true to length, not too short nor too long. Thick/full and no shedding at all !
Absolutely love this wig! The 13x4 lace gives a super natural look, and the pre-plucked hairline with baby hairs makes it easy to wear right out of the box. It’s soft and holds its style well. Perfect for daily wear or special occasions.
Love the quality of this hair its true to length the lace melt in my skin, its easy to install and the color is perfect, this is a very high volume hair ever girl should get there bob from this store highly recommended, little or no shedding