SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful wig. same as in the picture，no smell i confirm!
This wig is so beautiful,true to length,soft and no smell.
I really like this product hair is real human hair and super soft and nice
I love it, I wonder if I should have taken 200% instead.
So pretty! the hair quality is crazy.
quickly received my hair and couldn't wait to open it and put it on,look at my pictures,wearing the hair looks very generous,very beautiful,
It was easy to get installed! lace melted perfect. no smell little to no shedding. true to stretch length, very thick hair. it's definitely giving what needs to be gave.i will be purchasing from i see again.
This unit is beautiful! the density is accurate, hair has almost no smell, proper length, and lovely style. the preplucked hairline is natural and the precut lace allows for ease of blending. cap construction with removable strap and no combs makes for comfortable wear. very happy with this purchase!
Great quality i am in love with this body wave wig! the hair is incredibly soft, silky, and full from root to tip with no shedding or tangling. the natural wave pattern is stunning—it holds its shape beautifully even after washing and styling. the lace melts perfectly into my skin for a flawless, natural hairline, and the length is everything i hoped for: long, luxurious, and glamorous
The curvature is so beautiful! it is very easy to wear, lace is transparent. and it had a nice texture. i can not see the tracks of the wig at all, so the thickness of the wig is perfect. i like the wig so much and it fits me well.
The hair is true to length and comes pre plucked definitely worth the buy . i didn even have to bleach it . this came out soo cute will be ordering again
This hair is beautiful and soft,i love it!
Love this hair! it is 100 human hair,i experienced little to no shedding, and the hair itself is very soft and has such a natural feel to it. something that really excited me about this wig was how good the lace was and how small the knots were! this is some good hair, y'all need to buy it ! ! !! !
Great hair, no smell, soft hair, lays beautifully, came within a week of ordering.
It was my 1st time doing install for myself and it was seamless as it was already pre plucked. it had no smell and barely shed. 10 out of 10 for me.
A good-looking appearance can keep me in a good mood all day long! this 30 inches body wave wig is really worth it. it is soft and elastic. i really like its length and quality. lace is also very transparent and cannot be seen at all. you won't feel embarrassed when shopping
This hair is amazing quality for the price. the lace was super thin and easy to lay & melt. the hair itself was soft definitely adding this wig to my favorites to shop again.
This hair is full and beautiful. The quality is really nice. The lace is soft and i love it and it doesnt shed . I cant wait to style it. Definitely worth the buy. Plus i love the invisible strap that it comes with. Its fits perfectly and its big head friendly.shipping is very fast, just took 3 days to deliver.
Love this wig! So soft, length was perfect. Definitely order more! My natural hair is this texture and so many thought it was my natural hair.
I love this hair so much, lace is transparent, lace is very thin, completely fit my scalp
This hair was amazing for my birthday i really have no complaints , i was able to do a middle part or side and also its very soft doesnt shed much and can be straightened or curled, holds very well.
His is one of the best wigs i have bought in a long time! The lace is truly transparent and melts in with my skin. The body wave are very soft and bounces right back with only water! Truly love this wig
I definitely recommend this wig! This is my second time ordering from this seller and it is really nice. It is soft and full , no tangles,no odor, the lace is very transparent. It looks natural too. It came earlier than it was supposed to and im am very happy about that !
Will place another order!! Hair is of real length; very beautiful; and has no odor at all. The knot is small and easy to bleach. I put on a wig; its very soft. The overall quality of the wig is excellent; so you should buy it.
This hair was a surprise to my friend, it came quickly and grew out within 4 days. The human wave wig is very beautiful, with a moderate length, soft touch, and no tangles or falls off. It looks super natural and fits perfectly. You wont be disappointed when you buy this hair, i really recommend it!