SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, I recommend the seller, the product is very good.
I ordered it for my partner, he says it's fine, it arrived earlier than planned. I will update when it is used.
perfect for preventing scratching the watch
It's not bad. The materials match the price. We need to see if they really fulfill their function. I hope to update by confirming this.
It's my first time using it, so I'm still a bit clumsy, but as I use it a little at a time, my skills are improving.
Good quality, fast shipping, exactly what I was looking for.
Fast and careful delivery, I can't wait to try it, I find it to be of good quality and I am satisfied with my purchase.
For that price I wasn't expecting much, but it works well (except that the glue is difficult to remove from the bodywork, but that's not their fault).
Looks like good quality, not used yet.
The item arrived with all its accessories in perfect condition and well packaged. I haven't tried it yet, but after checking everything, I think it will perform its function perfectly.
Great!! ! There's a lot of it!!! ! Appropriate!! ! I will fix it well!!! ! Thank you!! ! It's heavier than I thought! !
The package arrived earlier than expected. I still have to test it in the field, but the quality of the components seems to be very good.
It arrived safely. I haven't used it yet. Delivery is fast. It takes 4 days.
Everything was fine, delivery was fast, excellent packaging, recommended seller.
Thank you
It arrived quickly
They seem to be of good quality, need to test them.
Everything is fine, the set matches the description. I highly recommend it.
Excellent product, super fast delivery
looks complete, I still need to try it out especially metal dent puller looks well packaged and glue gun plus glue sticks okay.
everything is fine
The product was received, arrived quickly and well packaged. The product was received, arrived quickly and well packaged.
very practical for solving a problem
The shipment was fast and arrived quickly, well protected, a very useful tool for repairing small sheet metal damages.
Hopefully these workseem good quality just like the ones they use in shop