SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very well.
There are many models...depending on the mm...maybe it's too big...I'll try it.
I haven't tried it yet, but it looks good just like in the photos.
Everything is fine, the curling iron heats up quickly. The only issue is that it arrived without a box. I think such items should come in a box. I ordered it as a gift for a friend. It will look like I'm giving my own curling iron as a gift, not one bought from a store. No brand, no model, no box... just some piece of paper instead of instructions.
Very good and of excellent quality, I am delighted with it.
Thank you, it works great. Fast delivery.
Coollll!!! Just need to test it!!!! Thank you!!!!!!!!!!!!
Excellent, I bought it a second time.
very nice
The tongs arrived quickly. The seller packaged the product well. Everything is intact. They heat up quickly and make good curls. The product fully matches the description, high quality, I recommend it.
Perfect, just what I wanted.
Perfect!
Wow very good It's very hot! So easy and fast to work with. In a couple of minutes i'm done with all my hair. Perfect for lazy people
Fast delivery to Ukrposhta in 2 weeks. Packed in a simple, sturdy polyethylene bag without a box. The waves are simply fantastic, like those of Hollywood stars! For such a price, it's simply excellent! I recommend the product and the seller!
Wowwwwwwwww they are perfectmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
Everything is fine.
I really liked the curling iron, it makes waves very quickly and doesn't require much effort. I styled my hair in 15 minutes. Many people say it looks like braids, but it can't be done as neatly with braids.
WOW, great, the hairstyle is done in just a few minutes. I recommend this curling iron. Satisfied and thank you. Good price!
Arrived quickly! Well packaged, tested and works perfectly, heats up well and curls hair nicely.
Thank you.
Great product at a price that fits every budget!! A must-have for every hairdresser!!!
I ordered and received it, haven't used it yet, looks great
It makes natural waves, it all depends on how much you want to mark them, if you do it well it looks like normal hair. It's not a bun.
It's nice to twist the hair.
Excellent product!!! I tried it and the hair turned out just perfect, I just didn't understand why it says in the instructions to lower the degrees when there's only one option? Other than that, I'm satisfied!!!