SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
No problem with the quality The only issue i have is to manage use it properly
👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻
A colour is a bit lighter than i expected but it’s ok.
Just like the photo excited to use
It's a soft product that works surprisingly well. Make sure your hair is damp and wrapped tightly around the headband for it to work. If you move around in your sleep, it comes apart easily. I'm very satisfied with the curls the next day!
Perfect
My daughters have bleached hair so they can't get a perm, but I had to do a blowout, so I used it. After trying it twice, I got used to it and it turned out to be more of a feminine, natural wave curl than a hippie perm. So pretty!
Very comfortable and makes nice curls
Received quickly. The fabric is very soft velvet, and there are 2 elastic bands. Please note that no barrette/clip is provided. It's quite easy to use and looks pretty nice (I wear it at night, but I think it would be suitable for daytime too). It's comfortable and works well for creating curls! I have naturally curly hair, but I'm looking to define it better without using heat.
Excellent product, everything is as shown in the photo, arrived quickly.
I tie it up before going to bed.
Everything is as shown in the photo, the quality is fine.
I've purchased this for second time highly recommend is velvet does not stain from hair foam and is soft to sleep affordable comes with two black velvet scrunchies!highly recommended for gifting!!!
works well, good quality
Easy to use with the instruction sheet, doesn't damage hair and creates beautiful curls.
Top, I recommend it.
Everything is fine. Thank you.
It arrived on time and as expected, it fulfills its function and came with an instruction manual and two hair ties to securely tie the hair at the end of the updo. The material is very soft. I recommend it.
Not tried out yet but looks the same as picture and nicely made.
Top
Soft
everything is fine 👍
The article is good, I just can't quite figure out the trick.
Works well
Incredible, it's a real love at first sight. It's very pleasant to sleep with it and the result is amazing. I washed my hair in the evening and after drying it thoroughly with a hairdryer, I put it on. The curls lasted all day and a bit into the next day!!