SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you! I've been using these curlers for a long time, and out of the many I've tried, these seemed the most versatile. They last about 8-10 months, then the wire starts to tear through the fabric and breaks. Compared to the ones I ordered last time, they seem to have gotten smaller somehow.
Excellent condition, very soft and flexible. Easy to use.
Super!!!
Just like the pictures. they are actually cushioned and wired. great quality.
Great for preventing hair from burning
Stayed in overnight!
I like these products and will definitely get some more of them
Very easy to use, quite handy, thanks
They are perfect, I will buy more.
They really work. I tested it on a strand and it left the hair with waves.
IT WAS AS I EXPECTED PERFECT
Super soft, it works.
They do their job
I am very satisfied with these hair rollers; I wear them at night before going to bed, they are soft and not uncomfortable, and in the morning after taking them off I have beautiful curls. Highly recommended.
Very easy to use!!!
It does its job, but you need more than 10 units if you have long hair.
Very nice rollers! Cute color and super light weight! I had them in my hair for almost 6 hours to test them out. My hair was washed the day before and only had some hairoil in the ends. Very good results! Will definitely try on damp hair next time. And i would buy another pack so i can get even more curls :3
Excellent curlers that you can sleep in! I bought them for hair 10-15 cm long in an undercut style – they curled slightly damp hair perfectly and stayed in place all night. With a tight curl of thin strands, you get an afro look.
very cool!
It's really great! Quick to install and you can sleep with it on.
Very comfortable, useful, and easy to apply
Good curlers, I bought them for my little one and she had no problem sleeping with them. They are soft and well-made. Nice result the next morning.
Perfect, I will buy it again without hesitation! I love it.
Arrived on time, they seem functional, and are also slightly padded in the center. They are better than I expected.
fast delivery