SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really stunning and very successful!
It's very cool.
I bought this baby for my collection. i find the baby to be of good quality, well made of vinyl, and the price is reasonable. its face is adorable. and the delivery was good; it was delivered to my house.
It arrived even more beautiful than in the picture. Perfect A sweet doll that looks like a real baby The 6-year-old daughter is very happy, it arrived quickly.
A very nice doll
Super doll that looks like a real baby. It has curls made of hair and a lovely face. I highly recommend this product.
Beautiful reborn babies, I ordered twins, they are adorable and very cute. Their details are very realistic and they have color on their cheeks.
perfect
The doll is very pretty just like in the advertisement, the body is made of vinyl not silicone but it's very soft, the delivery was fast as I asked the seller because it was a gift for the holidays we're having and the communication with the seller was very good.
very good quality. just as shown in the photo.
It's very pretty, I loved it 😍😍
It's not as they say but nice.
Of very good quality and within the stipulated delivery times, it is very beautiful.
Looks nice
Sell it - well done! 👏 The product was shipped very quickly! The doll arrived in time for the holiday! The doll is very cute, I like it, I recommend buying it!
Very cute
The doll is beautiful, taken care of every detail!!
it's not silicone at all
It looks very real, very good quality.
beautiful beautiful beautiful I'm very happy it looks like a real newborn
Very pretty and looks real. good quality price
Super
Very pretty, it's just like in the photo. The body is not silicone but for its price it's very good. The face is very realistic. Ami girl, I'm sure you're going to love it.
Good
It is very pretty but a bit smaller than expected and comes very well packaged. I would buy more dolls from this seller again. and comes with all the items as shown in the sales photos. I have not had the opportunity or need to speak with the seller, so I cannot rate that aspect. It's more beautiful in person than in photos.