SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty good but a little tricky to use
It arrived in perfect condition, very well packaged and before the indicated date. I would buy it again.
Excellent, I haven't used it yet but there is one that's the same.
Highly recommended product, works perfectly, doesn't hurt, and is super fast.
Where has this been all my life!! completely painless and doesnt tug. wish i got it sooner to be honest
My package came busted up but it works fine, i have the charger, and everything else.
Works perfectly and delivery was fast, but it's just a trimmer - you can't get completely hair-free even with the rounded end.
Top product...nothing to say.
Very good, I recommend them.
Great, I recommend it.
The shaver is really great. It suits me in every way. Much better than the so-called leading brands. Thank you.
It doesn't have much power; if the hair is very fine, it requires several passes and still doesn't remove the hair from the root. It's easy to clean.
Do you also sell replacement blades? I haven't searched for them. If replacement blades are included, the product rating would be ★★★★★.
The product came within 4 weeks to central canada. it works great for me and use it on my nose ears and head.
excellent excellent very good very good eav
Love this! It works great and came in so fast!
I loved it, excellent material, not noisy, well packaged.
It arrived quickly
Absolutely amazing, i love it so much:) if youre looking for a waxed feeling, this is not it, but it is incredibly smooth and makes it seem like there's no hair. Not on the intimate areas though as those hairs are usually too thick for the smooth side of the razor. But all in all, would recommend. Also, its waterproof!
I bought it because, personally, I find hair removal creams, razors, waxes, etc. They hurt and irritate me so much that they even cause burning on my sensitive skin, so I started looking for other options and this one came to me. It's exactly as shown in the photos and videos; beautiful, very easy to use and practical! So far I've only used it a little on my arms to check that it wouldn't irritate or hurt me, and I loved it! I will soon use it on other parts of my body and will come back to leave a review about it. The only downside was that the shipping took a little while, but there's nothing to worry about, you just have to be patient. Many thanks to the seller :) 🩷
Very good product, it performs its function very well, one side cuts and the other is flush.
The order was received thank you 😄 .
It works great
Excellent product, arrived in very good condition.
I just tried it and I loved it, it leaves the skin soft and is super easy to use, plus the color is really cute, I loved it (灬╹ω╹灬)