SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It arrived in perfect condition and works wonderfully, highly recommended.
It makes its work. Good power. All seems to be ok.
Works great
Shipping in less than a week to Mexico. The product works perfectly for cleaning hair from the nose and ears. It comes with a brush for cleaning it, but it would be much more practical if it had a compartment to store it in. It will probably fade over time.
Very kind...fast delivery...good product. Highly recommend...!! !
Everything is fine, it arrived quickly.
Great trimmers at wonderful price
Very good, it cuts the nose hair very well.
Does the job well, honestly very good, just need to prepare a battery.
The package arrived on time, the nose hair trimmer works perfectly.
This product is battery-powered, not usb-rechargeable, so even if you're traveling and don't have access to a usb power source, you can still use it with batteries. Very good!
perfect and professional...delivery on time...works with battery not included...congratulations to the seller...
very good, it cuts all the hairs in my husband's nose 10/10
You can use it by inserting batteries; it's convenient and has good power.
Works good, operates on 1x aa battery.
Will try it later but seems it will be good
Excellent performance for the price, comes without a battery
I love it especially when i'm in a hurry can trim my nose on the run. Great for the price
I washed the blade I used before and it went down the drain, so I bought it again. It cuts well and is useful. It seems that using batteries lasts longer than rechargeable ones.
It works well, let's see how long it lasts.
I haven't tried it yet because I already removed the hair. We have to wait for the material; it looks good for that price. Let's wait and see what happens. The shipping was fast within the established time.
Very good machine, considering its price it offers good value for money. It operates on AA batteries which are not included. Overall, I recommend purchasing it.
Excellent
For a long time I experienced some discomfort when removing hair from my nose with scissors. When I saw this "trimmer" and at such a "cosmic!" (sarcasm) price, I immediately decided to buy it. The tests passed with flying colors! Overall, I am very satisfied with the purchase! I highly recommend it to those who are 50 years old or well past 50, where hair grows (lol) in both ears and nose; this thing will help maintain a "gentleman's" appearance. As for the device, the battery (don't overcharge it, better to charge it every 30-40 minutes). It works great. I recommend buying it.
Great product, fast delivery👍 I recommend the seller.