SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful.
Unfortunately, there is no bag 💔
Very excellent, I recommend it, it works in medium and low light conditions clearly, and the delivery is very, very fast. But YouTube is not working, and I don't know if the problem is with me only or with the device, because the seller said it was working.
Very impressive, clear sound and image.
The experience from the first time is impressive. Insha'Allah, I will be a regular in the coming days.
Same specifications and excellent delivery.. An important point for teachers if you intend to explain more than one lesson in a day, it won't serve you because it quickly runs out of charge. It allows you to complete your lessons if you plug it directly into electricity, but if there are no plugs, you need to charge it before the lesson.
Honestly, it's a very great product especially with the White Friday discounts that had a significant impact on reducing the device's price.
The device is excellent, clear in resolution, easy to carry without wires, easy to connect to the tablet via Miracast, and if your device is iOS, it has another application and everything is available on the projector. It has impressed everyone and many have decided to buy it. Sometimes I don't need the tablet; it displays PowerPoint presentations from the projector by downloading the lesson onto the flash drive and controlling the slides with the remote. Amazing!
Light, beautiful, very practical, with good lighting and quality. I recommend buying it and thank you for the beautiful product.
The product is great and arrived intact with the same specifications, its lighting is good.
The device is excellent and has Arabic language support which is great, and in terms of sound it's amazing even if the clarity is perfect.
Good as described
Really, in every sense of the word, it's halal and worth every riyal.
The order came as expected, good quality and save packaging
The device is very beautiful, the clarity is high, the sound is excellent, and the charging speed is fast. I highly recommend it, especially for teachers.
Honestly, I liked the device and didn't expect it to be as clear as it is, being small in size and easy to use.
Unfortunately, there is a flickering on the screen in the form of a line, and the device refused to pair with the hotspot.
Work well
The service is excellent, the seller is responsive, and the delivery is fast 👍
The service is excellent, delivery is fast, and the seller is responsive. I highly recommend it.
As a first-time user, I am happy with the device and still getting to know it. The device is easy to use.
The device arrived, and as for accuracy, it's acceptable if the lighting is medium to low. As for sound, it's excellent, and the system is smooth without any issues. I connected it to a laptop with Windows without wires without problems. I didn't like AJEX shipping company's delivery service, and I waited for the representative who said it was time for me to work. Tomorrow I'll deliver it to you, and after some trouble, it was delivered.
Great projector and I recommend it. Excellent brightness, saves you from the computer and external speakers. It runs on batteries and can be charged with electricity. Lightweight and very reliable.
The device is very excellent and works with high efficiency. The interaction with the teacher Samir is wonderful, and his patience with the customer is great. I thank him for his generosity and good handling.
Awesome, really without exaggeration. The picture, lighting, and sound are worth every penny... The best projector brand, really easy to use without any connections or cables. Thank you so much ♥️♥️♥️♥️♥️