SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
See the appearance of the small host exquisite small, rich interface, running sound is very light, the chassis exterior temperature is not high, running is also very stable and comes with a small sound, can seem to say that the cost-effective, worth buying!
Very good, small footprint fast, lots of ports for my needs.
Suitable for office use with stable performance. With its compact design, it doesn't take up much space and can be easily placed in any corner. Also, there is almost no noise, so it's quiet and hassle-free!
Simple and practical design of the entire machine, occupies a small area, very practical, excellent experience, very light weight, rich interfaces, cost-effective, daily office is no problem, running office software smoothly without lagging. And a wealth of interfaces, whether it is connected to the monitor, network cable, or external devices are very easy. Cooling design is also powerful, long time use will not get hot.
Mini host used in the living room tv is too appropriate, compact size, low power consumption, system operation process, fast response time for video and audio playback, family must-have.
It's especially good for the office, and it doesn't lag, and it's super fast to boot up.
Compact size, runs very quietly, great for office movie watching
Good product, just as advertised, very functional and small in size.
It can be placed anywhere, perfect for users with limited desktop space, with a very full range of interfaces.
Compact size, excellent performance, high portability, low power consumption, energy saving and environmental protection. Stable system, strong expandability, simple maintenance.
Its simple and generous design and compact size make it perfect for modern home environments. In the process of using it, i found that its performance is excellent, whether it is daily office or entertainment games, all can run smoothly. At the same time, its cooling effect is quite good, and there is no problem of overheating after a long time of use.
Mini host, the configuration is high enough, the connection socket is also enough, the main thing is small, does not take up space, even if you go out, you can bring it with you, with a monitor can be used, very convenient. And no noise, very quiet.
The workmanship is very fine, the appearance is very atmospheric, and the color is very classy. After two days of use, i feel that the boot time is short, the running speed is relatively fast, the mute effect is relatively good, and after a long time of operation, the temperature of the body is not high, and the heat dissipation effect is very good. In short, it is a satisfactory shopping.
Mini host, beautiful appearance, does not take up space, can be placed behind the monitor to save desktop space, and the interface is very complete, recommended to buy!