SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If you're thinking about trying a vertical mouse, then it's definitely worth buying. It's comfortable, has a nice feel to it (good brand), and connects quickly. The mouse pad is small and convenient; you get used to it after about 3 hours, and your hand doesn't hurt at all after using it.
I bought it for my father and he loves it; it feels very ergonomic and is very easy to use and get used to. The only thing you'll have to get used to is the low amount of force needed to press the buttons.
Excellent ergonomic pc mouse, very well made, the buttons and scroll wheel are very precise and quiet, everything works perfectly, definitely recommended
Good item, accurate description. thank you.
Wow! Not the standard mouse, so it feels a bit different in terms of texture and grip. But it is very convenient and functional. I can connect to my computer, phone, and iPad and choose where I want my mouse to be. It's not that a touch screen mouse is absolutely necessary, but it's cool to have the option. In general, this is no longer the first product I've ordered from UGREEN, and I already have their standard mouse which I gave to my partner, and it also works well. Their quality is always high, as is the value for money. Highly recommended for those who want to upgrade a bit and add some flair.
As everyone says - the mouse is unusual. Surprisingly, the hand fits naturally and comfortably. The wheel is metal, but it doesn't scroll as fast as the Logitech one. Just scroll. The buttons are quiet. Overall, it's convenient to use, but you need to get used to it a bit. One of the disadvantages is the forward/backward buttons - they have almost no noticeable click or feeling of activation - it's just a spring-loaded button that sinks in and returns back. They are definitely not comfortable to use. To sum it up, it's a good purchase for the money.
Very good product Already 2nd order
Everything arrived correctly. The mouse is silent and has the option to connect up to 3 devices.
Very comfortable for using your computer for hours, it helps me with my wrist pain. I recommend it. It arrived faster than expected. You can adjust the speed of the pointer. Disadvantage: it uses a double A battery.
Arrived quite quickly, in 7 days. Everything works as it should, the only downside is that it's assembled a bit crookedly, the joints don't align by 2-3 mm, but otherwise we're completely satisfied.
Ugreen, as always, is synonymous with quality. The mouse, even in its first hours of use, demonstrates exceptional comfort, silent clicks, and all keys within easy reach of your fingers. Sensor precision is very good, I highly recommend it. And the delivery? 2 days. That's right. Ali is at the level of the biggest players in the market.
Excellent product! The quality is very high, it is extremely quiet (literally makes no sound) and too comfortable for the hand. The important thing to consider is that, apparently, it is designed for large hands, so it might be a bit difficult for a small hand to operate the mouse. I bought it for the office and it has been by far the best option.
Excelent product
Very comfortable mouse, especially for large hands. The shape is excellent and the main buttons are pleasantly quiet. Overall build quality feels solid for the price. The side buttons are the weak point. They are extremely quiet and almost lack tactile click feedback, which makes them feel a bit vague. Important note: in windows mode the side buttons do not send proper separate key down and key up events, so it’s impossible to detect or use a true hold (long press). In mac mode, somewhat surprisingly, the mouse sends keyboard shortcuts like ctrl+left and ctrl+right, but it does send distinct down and up events. Because of that, hold can be detected. I switched to mac mode and remapped those shortcuts to mouse buttons using karabiner to get correct behavior.
Early days but i’m very impressed with the quality and performance of the ugreen ergonomic/vertical mouse. The build quality is good and its appearance is quite stylish. Handy to have both the bluetooth and dongle connection capability. At present i’ve only connect via bluetooth and it was a hassle free process.
Excellent, it works perfectly. I've tried it for almost a month and everything is perfect, it doesn't hurt my hand at all, a success, I recommend it.
It's a bit light, so it's good for movement, but it doesn't slide smoothly, making it feel like it moves a bit more. Other than that, the angle of placement and button positions are reasonable, and most importantly, there's almost no noise when clicking, so it can be used in quiet places.
I bought the mouse for my wife, but she found it uncomfortable to use--she has small hands. I put it on my computer and it's now my mouse of preference. I've purchased bluetooth and wireless mouses befor and always noticed a little lag. This is the first one where i'm not aware of the lag. For my larger hands, it's very comfortable. It has a bluetooth range of about 15m in our house which is way more than i actually need. Great, comfortable (for me) mouse. Shipping was extremely fast.
The mouse is silent, I can only use the buttons; the "back" buttons are not in an intuitive location. Whether it's more ergonomic than a regular mouse, we'll see; I have no idea for now as I've only been using it for a week.
Really one of the best ergonomics. Even outperforms my logitech mx vertical in terms of feeling after long work and the sensor is better too. No downsides yet. Shipping was fast, seller did a great job.
I did some good research and decided to go with this model instead of 4x as expensive logitech. My hands are rather small and i had some troubles with my elbow, this has improved since using this mouse, size is perfect for girls/women, clicks are not noticeable, no problem with bluetooth connection. Totally worth the money!
Product delivered ahead of schedule — arrived 6 days before the expected date, which was already a great start. The shipping was fast, well packaged, and the item arrived in perfect condition, without any damage. Regarding the mouse, I still have limited time of use to provide a detailed review, but so far it matches exactly what I researched and saw in other reviews. The ergonomics are very good, comfortable for long periods of work. Another positive point is the silence: all the buttons are quite discreet. As soon as I have more time to use it, I will come back to update the review with more details.
Delivered to poland after 7 calendar days, this is the second mouse of the same type that i bought, very nice quality. Recommend product and the seller!
Among vertical mice, this one offers excellent value for money. The feeling of wrapping around the hand. The click feel and wheel feel are both excellent. However, for those with small hands, it may take some time to get used to it. Among vertical mice, this one offers excellent value for money. The feeling of wrapping around the hand. The click feel and wheel feel are both excellent. However, for those with small hands, it may take some time to get used to it.
Cool mouse, very large, so it's for a big hand, but that's exactly what I wanted. Quite light, could be heavier. My wrist doesn't hurt anymore.