SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cheapest ram available! $128 for 32gb 3600mhz in this economy is a no brainer, especially when it's name brand.
How can I put it, it was a somewhat frustrating experience, because it's my second time ordering from AliExpress, and yes, the final delivery took a long time, but it finally arrived. I quickly tested it on my computer, and yes, it works. I upgraded from 8GB of RAM to 16GB.
It seems like a good option, just need to try it.
They look good, seem correct, and are what they promise, but there are still some components missing to test them and make a new assessment.
Delivery in 9 days to Madrid, Spain. In my case they are cl17. They work well. Good packaging. Satisfied with the purchase.
Perfect. saved me a lot of $ over the normal retail shops during the memory price spike.
It works
I have installed them and activated the Extreme Memory Profile (X.M.P.) in the BIOS at 2933 and it's perfect. Thank you, seller.
Arrived, removed from the containers, looked like the real ones, installed and off we went. Turned on the PC, recognized by the BIOS and consequently by the operating system.
The computer detects it, but in practice games crash.
It arrived in good condition, meets the product description, and had no problems installing it on the PC.
It works, shipped on time. As expected.
The package arrived very quickly, well packed in plastic and cardboard. It was installed on the computer, everything works, passed all tests. Thank you very much.
Ok
Everything is fine, functional, and working. No problems with delivery, packed in a box with bubble wrap.
I didn’t really have any expectations going into this. All i know is the price is a lot better than whatever i can get my hands on. I ordered 32gb of 3200mhz ddr4 ram, and that is what i got. Sadly i didn’t get cl16s, they were cl18s, but reading from other reviews it seems to be a bit random. Before docp they were 2400mhz, but docp profiled to 3200mhz 18-21-21 worked. Memtest64 returned no errors after 10 cycles, so i am extremely happy with this order. They even arrived well before aliexpress estimates!
Very satisfied with the purchase. The item corresponds perfectly to the description, works very well, and the quality is better than expected. Fast shipping and well packaged. Recommended seller.
Everything arrived correctly. Using them and so far everything is fine.
everything correct, it's just what it indicates, RAM memory.
It arrived quickly and works correctly.
Impeccable, in line with my expectations, DDR4 3600 MHz, paired with an AMD Ryzen 7 5700X, Windows 11 is smoother and faster. Thank you to the seller, delivered with care and quickly.
Everything is great!
testing
Arrived in good packaging, plug and play with no issues
Product faithful to the description and works perfectly in my PC, going from 16 to 32 GB of RAM. I recommend the seller, very reliable.