SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Computer is good.
The performance is as described. There are no strange flaws or weaknesses, i will give it 5 stars.
This mini computer was a great addition to my home entertainment setting. If you are looking for a budget-friendly, compact computer, i recommend it!
These are high quality mini pc that are powerful, yet quiet, while also remaining competitively priced. It's true, these are awesome machines.
These mini pcs are great for the usual basic home tasks and light office work. Web browsing, basic office editing, etc. They take up no space, run very quiet and use much less power than a standard sized desktop.
Hi, it's very good product, nice and safe delivery, before time, thank you,
This mini computer is the third one I have, it's more powerful than the previous two. It does everything I need easily and runs much faster. It's very smooth and quick to operate. I'm very happy that I bought it.
This small computer host has a fast startup speed. The body has sufficient heat dissipation. I really like it and recommend it.
I bought this mini pc and it does everything my brother needs. It works as good as any other big desktop but, it's just smaller. We copied all his emails, documents and photos from his old computer and wiped it clean. I can hook up a couple monitors to it and he is a happy camper.
I wish i had known about this product last year so i wouldn't have had to buy a laptop. This computer works better than i thought it would and is amazingly fast, .....! I like it very much!
Product matches the description, well packaged, a good mini computer for everyday use for everyone. At a promotional price, I recommend
I am currently writing on this computer. It runs smoothly and the video plays without lag. The price is affordable and the computer is nice. I would buy it again.
It's a great computer. It's plug and play. I'm older and don't want a computer for gaming. This system is perfect for my work. It's easy to set up. If you're reading this article, buy it. It's very worth it.
Great price i recommend this seller instant delivery all according to the description.
Incredible travel size pc. The mini pc is a beast to play and edit on the run. Honestly, i am surprised that it works so well. I'm glad i chose it.
The packaging is very good, the product is small and easy to transport.
It's simply amazing to see such performance at this price.
It arrived perfect...i love it, i adore it!!!! It's a great light source. It's very useful for studying. Thank you!
The package arrived in good condition .. It took a while but finally. Is already at the indicated address .. Thank you is a great team...
What a wonderful mini pc. The quality is first class and the device is so easy to setup. I use mine as a media server and it' s compact small form and great performance exceeded my expectations.
Need a computer to run apps and amateur radio software. Works well, not blazing fast but fast enough and handles maps and graphics on the display well. Windows 11 pro is a bonus and all at a very good price.
It's more than enough for daily office work. The interface is sufficient. It supports high-definition interfaces
Takes up very little space.it does everything i require. Easy to set up, picked up my wifi, bluetooth and usb devices straight away.
Very easy to work with great performance
I bought this mini pc for home and light business tasks. First, its compact size is impressive. It occupies very little desk space, fitting neatly in my workspace.the performance is solid. Does all my daily stuff-work docs, streaming, web - browsing-smooth as butter. Multitasks well too, no lagging.dual 4k support is neat for my two monitors. Set it up easy-wifi, bluetooth, ethernet connected fast. Runs quiet, no loud fan.perfect for home or light business. Reliable, tiny, and gets jobs done. If you need a small but capable pc, grab this!