SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This computer is small in size and has a high aesthetic value. it looks simple and beautiful when placed at home. in addition to efficient office work, it is also suitable as a quiet home audio and video center. the overall experience exceeds expectations, and it is highly recommended for both home and office use.
This computer is very value for money. strong performance, very smooth. the heat dissipation is also very good, recommended to purchase
The network connection is smooth, meetings and file transfers are stable, the small size does not take up space, and working from home is very comfortable. i really like it
Overall, it is compact and portable, only about the size of a palm, not taking up space, and particularly convenient. openclaw can also be deployed with just one click, which is very convenient and has rich interfaces to meet daily usage needs.
I received the computer and was pleasantly surprised small size, fast startup speed, no overheating during operation, software runs smoothly, satisfactory service, worth purchasing
Authentic, high aesthetic value, high quality, i really like it. the performance and configuration are also good. it's a small one and doesn't take up space, freeing up a lot of space to store things
Smooth running, no lag when opening various software, very satisfied, good heat dissipation effect, good customer service attitude, not bad!
The computer is small and exquisite, very beautiful, smooth to use, and very user-friendly
The body is compact and exquisite, occupying no space when placed on the desktop. it is quiet and energy-saving, and daily office work, web browsing, and document processing are very smooth. opening multiple web pages and office software also does not cause lag. home tv shows and video calls are clear and stable, the fan sound is extremely light, and almost no noise is felt. it is very comfortable for the whole family to use.
This mini computer provides performance comparable to a desktop computer with a smooth and space saving appearance. highly recommended for advanced users, professionals, and gamers who pursue top-notch configurations but do not want their computers to be bulky!
I have bought many of these mini computers over the years, and they have always been very stable and reliable. excellent performance and affordable price. compact in size, it can be placed anywhere needed. quiet, fast, and reliable.
Everything is running normally, it can be started within a few seconds, and there is no overheating phenomenon. i am very satisfied with the processing speed. i recommend it for home or professional use.
The computer packaging is very good. i am deeply impressed by the packaging, and the computer runs smoothly as well. i am very satisfied with this purchase and recommend it to anyone who needs a home or small business desktop computer.
It has stable performance, smooth operation, and is suitable for daily work and entertainment. it is compact in size, easy to carry, and very convenient to use. recommendation
Compact and aesthetically pleasing in size, freely placed without taking up space, with a design full of technology and strong performance. highly recommend this computer