SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A very good computer, i am very satisfied with its daily performance. this laptop is fast enough, with a clear and bright screen, making it perfect for watching dramas and games.
After long-term use, i found that its power supply and computer itself generally do not overheat, and the file download speed is also very fast. i really like it. it's a good computer with a high cost performance ratio
It's really the strongest price ratio. so fast, this price air performance is cheaper and better than any laptop used in a general office job i'm going. i strongly recommend this laptop and became an introduction to the company's employees the highest technical power.
This laptop is fantastic! ultra-fast performance, lightweight design, and impressive battery life. highly recommended for work and gaming
Lovey finish, really easy to set up, the screen is so vivid and satisfying. i am always frustrated with hooking the printer up not this time it was like magic. it runs so fast!!! it is light weight and has a great operating system. the speakers are great quality. it is truly a great value
Excellent purchase. the computer arrived in a very short time, perfectly packaged and protected, without any damage. the seller was very attentive at all times, responded quickly to my questions, and ensured secure shipping. the laptop works quickly, with smooth performance and large storage capacity. the intel processor responds very well for everyday tasks such as browsing, working or watching multimedia content. the value for money is excellent, ideal for daily use. very satisfied with the purchase and the service received. i recommend the store 100%.
This is a very nice laptop! the setting was quick and easy. you can't overcome the price. i contacted customer service once and they responded quickly. i would highly recommend!
I have been thinking about which computer to buy! a friend recommended this laptop to me! the logistics are fast! the merchandise is received and opened to see that it is very good! the running speed and appearance are excellent in every way! the computer is very light and quiet! the customer service attitude is also very good and patient!