SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great laptop, the whole family bought this. Take the third, everyone likes it.
The laptop is really good, working quickly
The state of the packaging, the starting speed of the product is good. I'll use some more and use an extra late.
The computer has a beautiful appearance, powerful functions and a good sense of use. A notebook with a preferential price, buy it as soon as you need it.
Exactly what i was looking for for my home office. It starts very quickly and does not slow down when browsing the internet. I would recommend it without hesitation.
I love this laptop! It's very good for the price. I'm not an expert in technology at all, but it's cute and everything works well. It's very easy to install and everything seems to be functioning properly.
The quality and speed are good and it's easy to use. This is my first laptop, as i have been using desk top computer for years. It's good value for the money.
My child has been using this laptop for studies and lessons in the past few days. It manages work smoothly. Has a reliable battery life And it is lightweight for continuous carrying. Performance is stable. Makes it a good choice for students. Very recommended!
Feature packed same as any other flagship laptop in the market but at way more reasonable price. I have been enjoying binging some tv shows on here and so far it has been great experience. The screen is bright and color accuracy is great along with speakers being loud and clear. The laptop boots up very quickly and loads up applications fast as well. For the price this laptop is an absolute steal.
After years of using desktop pcs, i finally decided to try a laptop, and i'm glad i found this one.the setup was smooth, the screen looks great, and it feels snappy for everyday tasks.
In terms of price, this laptop cannot beat the value it offers. I did not choose a more expensive brand name like Apple. Because this works as well as part of its price, I recommend this laptop to someone who wants to get solid performance at a very good price.
I recently bought this computer and I am very happy with it. The screen is clear, and everything works quickly and smoothly. It starts quickly, and I can do work or watch videos without any issues. The memory is good, it doesn't freeze or lag.
This has got to be the best computer deal i have purchased!!!! The 14inch screen is great and the size and weight of the computer is amazing. Super fast response, graphics are great and is easily storable!!! Great buy for the money. I will be buying two more for my kids! !