SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's perfect! Functionally great, it comes with windows and office installed, you just have to boot it up and configure the keyboard for the country where you reside, because the us one is predefined, it's easy, otherwise great, it looks sturdy and works very well.
This computer is fantastic. Honestly, i was pleasantly surprised; i didn't expect the quality to be this good. It's fast, the screen is clear, and i really like it. What attracts me the most is its design, which looks beautiful from every angle.
Excellent laptop for the money! Working is very smooth and graphics are decent. Very fast cpu. You can't beat the price for what you get!
Overall, i have greatly enjoyed this product. The screen is fantastic for most design and for streaming videos as well. Large scale simulations requiring many calculations per second run smoothly even with stressing parameters.
The computer's performance and configuration are quite good. The processor is powerful, running very fast, and the large memory capacity allows for smooth multitasking. The solid-state drive has fast read and write speeds, greatly improving productivity. The graphics card performs well, suitable for gaming and design. Heat dissipation is effective, ensuring long-term stability.
The 15.6-inch full hd ips display looks bright and clear, perfect for reading, video calls, and studying comfortably for long hours.
This works fast without problems. Its screen is larger than average. It has a lightweight modern feel. It is very portable and seems to be good for business needs, viewing videos and light gaming.
I bought this for writing at home, and it works really well! It's lightweight, easy to carry, and can also be used on your legs in bed. The large screen and keyboard are great for writing and watching movies. It's high value for money and of excellent quality. The storage space is ample, and the setup is very convenient.
It's a great machine with great value! It's a super solid device (not lightweight) or fragile. Super smooth scrolling. Plenty of computing power for my needs. Happy to find a pc with this capability at a good price.
This laptop is perfect for my business needs. It's the perfect size, and i especially like the keyboard. It has a numeric keypad on the right side that many laptops don't have. It was easy to get started, and setting it up was quick.
I needed a laptop but wanted something to handle my work using adobe software. This works well; the intel processor is suitable and the additional memory allows me to do the job. It is a good laptop that works well and is cost effective.
It seems like a great computer, it fulfills its capabilities. The screen looks great. I think the value for money is excellent
It is highly recommended. It is very good. It works perfectly. It came in the box very well protected, shipping was very fast.
Everything perfect, very well packaged and with everything installed, you just need to choose the language that interests you the most. I'm still updating it, but for the moment everything is very good
For now i'm dealing with the laptop, but i've only had it for two days, so we need to see how it performs and if it meets all the requirements, but for this price it seems wonderful to me.
Fast pc with good overall performance. Sufficient graphic definition of the screen. Good battery life. Comes with win11 operating system in american language (and with keyboard), but by downloading the appropriate files, it's quite easy to change the language. Very convenient stickers to apply on the keyboard in case of language change/configuration. Excellent value for money. Hard to find a better office work pc at a lower price! Satisfied!
Very good product, high quality, works perfectly. Shipped the product quickly and well. So much so that my wife has asked me for another identical computer for her and i will order it soon.
It's a super practical computer, with excellent resolution...a great purchase. The issue is that i'm still trying to fully switch it to french... there are some messages still in chinese.