SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent portability, smooth multitasking without lagging, very good user experience. the computer is relatively large, with a comfortable interface and excellent heat dissipation. it is a great computer
The running speed is smooth, the keyboard feels great, and the screen display is particularly clear. smooth internet speed. very good value for money
This laptop has a slim and delicate appearance, delicate feel, stable performance without lagging, and smooth operation for both office and entertainment. it's a great computer, i highly recommend it
I really like the appearance of the laptop, and it runs very quickly and smoothly. at the same time, multitasking does not get stuck. i recommend purchasing it
Smooth speed, lightweight, clear screen, stylish and elegant appearance, and thin battery life
Compared with the game book, it is thin and portable, and its performance is also very strong. It runs all kinds of software smoothly, and its endurance is very awesome.
A very exquisite computer with a great texture. it can last for a day on a single charge, the keyboard feels very comfortable, and the storage capacity is also very good. it is mainly bought for learning, watching videos, and playing games, and it can complete them perfectly!
For office use, it runs quickly and smoothly, and the computer is still good. it's still ultra-thin metal. very satisfied!
The first time i bought a laptop, it was for the hr department's office and meetings. everything was very convenient to use, and overall it was pretty good. i like it
Very good, not at all laggy, i really like it. works very well
The laptop i purchased really exceeded my expectations! the intel core processor it is equipped with has extremely powerful performance, making it easy to handle both daily office software use and multitasking. its extremely fast running speed greatly improves my work efficiency.
The exterior design is simple and elegant, with a metallic body that exudes a rich texture. moreover, it is lightweight and portable, making it a very user-friendly computer