SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent installation and good quality
Excellent product
Jdjx
Perfect
The product is of good quality, high brightness, and beautiful colors. The 2-meter length is sufficient for most cars. I got the 200-thread version and it's excellent; perhaps I would have gotten a better result with the 500-thread version.
Product as described, tested it on 12v and works with the adapter and reacts to remote. not yet build into the car but presume all will go fine.
Very good product and very easy installation.
Received in a mediocre condition, after several purchases from you I think I will change sellers...
Great product, it comes exactly as shown in the photo for installation, the measurements are perfect, I highly recommend it. I would order this product again. Great value for money.
Bought 2, one works and the other doesn't.
I am super impressed that these actually works this good, and instead of 500 i got 550… super woowww ☝🏼 ☝🏼 ☝🏼 ☝🏼
Fast shipping, well packaged, and in the process of installation.
Top
Everything went well. Delivery was fast, 7 days.
It's okay, you need to spend a day to install it, but it's worth the price.
Recommended. Very fast.
But super fast delivery! Great product!
It's perfect, nothing to say.
Good
I've put them on and they look very nice and beautiful, but they are a bit difficult to put on.
The product works easily, is easy to install, and at its maximum intensity level it can illuminate the entire car interior. With 400 fibers, it looked perfect on the roof of a Seat Leon MK1. I recommend sticking it from the back with tape, as silicone (even the cold type) melts the fibers.
It arrived damaged, but AliExpress refunded me within 1 day.
Perfect, I highly recommend it! It's magnificent, and thanks to the app that connects directly, you can do everything!!
It hasn't been installed yet, but it looks good so far.
I love it, it's very good, I recommend it.