SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love love, i really love this wig! ! Hair is very soft and flowing. It has no smell. I have not experienced shedding or tangles. The hairline is pre-plucked, but i recommend plucking a little more for a more natural hairline. The lace is pretty and almost sheer, so it's easy to apply and color or add foundation/concealer. Overall, this is a very nice wig and i will definitely wear it a lot as it looks so natural.
I must say this wig is super soft and long. No bad smell. Came in a great package. I ran my fingers through the wig several times to check for shedding; none. You have enough lace at the front to work with. And the lace goes all the way to the ears. This wig also has combs on the inside and they send me a elastic band. Just installed the wig; the hairline is very natural and cap size perfect. I've received compliments everywhere i go especially when i tell them it's not my real hair; they actually thought it was mine; that's how good the lace melts to my skin.
It was soft, no shedding , fits perfectly , looks very natural . Lace is very transparent ,would definitely buy again; especially for the ladies who are on the go and don't have time to do the extra glue . The band makes it even better for security
The wig it was so easy to install. So easy to pluck and has not tangled. No bleaching needed for the knots just a bit of make up. Seems so realistic, and fells great too. Overall it is indeed everything i need it to be!
The color is a beautiful black, the hair does not tangle much, the lace was easy to melt, and it does not shed at all and it is very soft. Very true to length.i recommend the longer hair.it is easy to make hairstyle and side part.
The wig is of good quality and the hair is soft. It pulled out well and i didn't have to do much. Hair has no smell, its length and density are real. Hair has a nice arc, wavy shape that can last all day! !
Real review guys!! So i got this today, came 3 days earlier than expected!! Lace blended very well with my ebin lace spray, blended right into my skin. It was so full when i brushed it out, it was giving 200 density. It was pretty true to length but you should wet it so it gets longer. Barely shed, like a couple stands and it comes with lashes and a wig cap. I'd recommend to anyone, seller had nice communication.
Their wigs are amazing. Oh, my god, they're so soft. My friends complimented me on my hair and i was so happy to receive so many compliments!
This hair is very soft tangle free and does not shed at all. Second time buying from seller and i'm very impressed. It's super soft. The price is also very good. Durable. It has been written several times and the curls are still bouncy and the lace is thin and soft. Hair is amazing! Lasting! This wig is a great value for money. The quality is good and very affordable.
The hair is perfect. There was no smell, the knots bleached easily, the hair barely sheds,the lace is stretchy and blends easily,and the wig is big enough for my head,long and thick with lovely curls.the quality of the lace is very good and it fits my skin very well. After i put on the wig, i received a lot of praise!
The hair is thick and feels soft. It also looks very shiny, and the hairline is really natural. The curvature is the same as in the picture, it is a deep wave. If you spray your hair with water, it will be more fluffy.
This hair is extremely soft, true to length, and so far when i rubbed my fingers through the hair it didn't shed not one hair. I will definitely buy more hair from this store in the future. Overall i'm very happy with the wig.
Gorgeous deep wave lace front human hair wig. The hair is very soft with minimal shedding and no chemical smell. I like how well the lace color blends with my skin tone. Overall, the quality of this hair is excellent and worth it.
This hair is very soft tangle free and does not shed at all. Second time buying from seller and i'm very impressed. It's super soft. The price is also very good. Durable. It has been written several times and the curls are still bouncy and the lace is thin and soft. Hair is amazing! Lasting! This wig is a great value for money. The quality is good and very affordable.
It is soft and nice!there is no tangle or shedding.the lace is nice it melt easily. The unit fit the head well it wasn't too big. The quality of this wig is really good . And it smell ok.i'm in love with it, just what i wanted.
I ordered a 30inch and when i say this is the softest deep wave hair i've ever received! It's very true to length, has no smell, very full and thick, but the curls absolutely love. This wig has a natural curl pattern to it, you don't even have to add any products to define the curls. I haven't had almost no shedding. The knots are very small and was very easy to bleach. This is a very good quality wig for vacation, photoshoot, daily wig, however you chose to wear this wig but i 100% do recommend you to buy this wig.10/10! I love everything about this hair especially for the price! !
It was soft, no shedding , fits perfectly , looks very natural . Lace is very transparent ,would definitely buy again; especially for the ladies who are on the go and don't have time to do the extra glue . The band makes it even better for security
The color of the wig is perfect. It matches the photo. The body wave hair is beautiful, it's very soft, the length is right, the hair is very full. The first time i bought from this supplier, i have no regrets, and i am very satisfied and like it, and will definitely buy again.
I love this wig! It takes me less than 5 days to receive my order and this hair is great for me. The hair felt good, didn't fall out, and didn't smell. I thought this kind of factory processed hair would smell, but this hair surprised me, it has no smell at all, it is great, i will definitely buy it again.
It is so soft and silky, very true to length. The lace fits my skin very naturally and it comes ready to install. The texture was amazing!
This wig is great, the hair is very soft and thick, you can wear it for a long time, the lace is also very good, the knot is very small, although there is a little wig smell, but after a few washes it is not!
I love this wig!!!! Shipping was hassle free and fast! The hair soft, silky with a good fullness of hair (density)... I got a 22 inch , jerry curly 13x4 transparent lace front wig. (emphasizing transparent lace! Meaning you do not need to bleach your wig knots, just a fyi) the lace is also thin and very soft which is a major plus! I would absolutely recommend and continue to purchase more wigs from this company!
Exactly as described! It's silky and bouncy, the curls are well constructed and very easy to maintain. It won't completely fall off and can be worn all day without odor. I am soo obsessed with this wig! !
Love it. It lasted 4 days and there is no smell. The dye blends right into my skin. The lace is thin and melts into my skin. It is easy to install and manage. It looks very natural with little to no plucking and you dont need to bleach the knots.
The hair arrived early ,communication with the seller is amazing. The product is really good quality, the hair is real human hair. It is really soft & does not tangle easy, lace is beautiful, no weird smell. It is very well packed!! !real comment, you can see that the curvature of the hair is very beautiful! It's very shiny and smooth. Even after flat ironing , the hair is still very soft and easy to install. 10/10 recommended!