SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Adorable but very, very small. This is the 3rd premature silicone reborn doll I've bought. The first one was a decent size, the second smaller, but this one is really tiny.
cute little baby. This is the second one I've bought. They are really very cute, well made; you can only see a mark on the top of the head, but the rest is perfect. I make the clothes myself, so the size is right for me. The material is flexible, the silicone seems to be of good quality and has no chemical odor.
Thank you! Wonderful doll! Very soft. The whole body is made realistically.
Simply beautiful and cute. I am in love 😍 Due to my anxiety, it seems like it took forever to arrive hahaha The item arrived within the expected timeframe, very well packaged, well done to the seller, excellent support. I recommend Ah, solid silicone as advertised, it's identical.
Well, thank you.
It's a beautiful miniature, too cute. I am very happy, my granddaughter will love it. I highly recommend it. It arrived just in time. Thanks to the seller.
Thank you for the doll! It's a pity that there wasn't something like this in my childhood.
As described, well made except for a small flat area on the top of the head, presumably due to the molding process.
This little baby is so cute! I t is so soft and squishy
Adorable, realistic. I recommend it; my little girl won't let go of it. Very reliable in terms of delivery. Thank you.
She is adorable, just like her sisters. I love their smiles. It's a little nest of sunshine and sweetness.
It's just like the photos, very cute, excellent material.
It's very pretty, my daughter loved it a lot. The truth is that her clothes were a bit small, but this baby is beautiful 😍
Very cute.
I loved it, super realistic, I recommend the seller, it arrived well packaged.
The doll is super. The seller is clever.
I love my little doll. She's so adorable. It took over 2 weeks to get here.
It is beautiful because of all the details it has, truly very well painted and detailed. My baby is too beautiful.
It is very pretty and looks like it's of very good quality, I'm sure my daughter will love her little baby. It seems so real and of good quality. Thank you very much!! The kings are on their way!
doll the size of the palm of the hand, skinny. It's cute.
I loved it, it's just like in the photo, I would order it again.
So adorable!
So beautiful!!!! !
It's beautiful, the makeup, the details of the fingers, the belly button, everything is super realistic. Anatomically correct too. I bought it as a gift but now I'm tempted to keep it for myself.
Beautiful doll, good quality, size matches, pleasant to touch. Arrived very quickly.