SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loooove this wig!! its really good. its really beautiful. the color is very bright in the sun. the hair is soft and fluffy. the curvature is very good. after washing with water, it can be maintained very well! super recommended.
Great hair fast shipping great customer service will order again
Hair is so soft, washed it and let it air dry 10/10 i do recommend for sure.hair is so soft, washed it and let it air dry 10/10 i do recommend for sure.
When i got the wig it was soft and little to no shedding! I got it colored. I got a 30 inch and it was true to length! This is a great wig and i had so much fun at all of my concerts. Your girl got so many complements from left to right! Run and by this wig sis. Runn!! ! ✌️
This wig was very full to be a 613. It toned really well. I really liked the wig, i got a lot of compliments on it . This wig was also very true to length. It does shed a lil bit but not the point where it’s like you have a cat or dog lol . I truly liked the wig! I will be purchasing again.
This seller shipped my hair out fast and i received it the exact delivery date. The hair is good quality no shedding. The lace is good quality and thin for a good melt. Also it's some very nice soft hair.
Take the wig!! The wig is very soft and easy to install. The lace melts so perfectly. The hair is very soft and not easy to lose. All i get is praise. There is no smell on the hair and the hair not falls off.
Woah! ! Excellent hair quality, soft, accurate length, very full thickness, no odor, no knots. It looks natural, just like your own hair. Lace looks beautiful and matches my skin tone. I will definitely place another order. Thank you seller!
I absolutely love this wig! It has so much body and was perfect for transforming into a whole new look for valentine's day. Since it came pre-plucked, all i had to do was tone it, apply it, and head out. Every wig needs a little shaping, but with quality lace that holds its body and has minimal to no shedding, there's not much work required. Definitely beginner-friendly!
Wore this for my birthday, got lots of compliments on it. Lasts a long time and didnt have much shedding or tangling.