SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super
I recommend it!
Nice
The quality is very good, the seller is clever, thank you.
Cute wig
Looks great. No unnatural shine.
Excellent thank you
The item arrived well protected in its plastic bag. The hair looks pretty natural, especially for a wig of this price point. I am happy with the purchase. I didn't communicate with the seller
Beautifully crafted, sufficiently supplied, ready to be implemented. as presented.
Just like in the photo, it's very well made... it fits very well!! It adapts well and is soft with movement!! I really like it!! Let's see how it goes when you wear it for a longer time..!! For now, I recommend it!!
The wig is cool, although the bangs are a bit crooked, but I'll trim them myself.
Absolutely beautiful, just like in the picture, quality wig, the color is beautiful, just need to trim the bangs, fast delivery + a free net cap! I recommend the Namm shop.
beautiful wig
The wig is incredible, both in terms of appearance and touch. I recommend it 100%.
Decent quality it doesn't look like a cheap shiny party wig It is on the thin side however but the wig fibres feel nice
Ok
super 👍 thank you very much 🌥️ excellent quality, great packaging, cute gifts, very pleasant. I will buy again.
Really nice and stylish
Lovely
No bad smell, very cleanly packaged, even has a label. Really adorable! Giving michelle pfeiffer in "scarface" vibes 😁 I was a bit worried if the shape will be nice, but it's great. She sheds a little bit but for the price it's a lovely wig. The colour is great, because of the gradient if you are light or dark blonde you can pull out pieces of your hair for extra natural look. I did not wash and prep her yet so she is still a little bit shiny, but i am happy with this so much! (tip: i wear wigs for years now, if your synthetic wig is too shiny just wash it in warm (not hot) water with a little bit of fabric softener for 2-3 hours, then just cheapest hair conditioner and let it dry, they will lose the shine and look like real hair. )
Product identical to the advertisement, I am very satisfied, I recommend both the product and the store! Thank you very much!
Awesome. The best buy ever. Very beautiful. I'm very satisfied. Good seller. I recommend
I was very surprised by the speed of the shipment, thank you to the seller! The quality of the wig is amazing for the incredible price! She is soft and light. The fringe is already pre-cut. And the color is magnificent! The gradient goes from dark brown to pink! It's perfect!
Very good product of high quality. I recommend.