SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Εξαιρετικό, μικρό σε μέγεθος ώστε να μην επηρεάζει την κονσόλα. Πολύ γρήγορη παράδοση. Εύκολη & άμεση σύνδεση με το iphone. Λειτουργεί άψογα
For Volkswagen Tiguan MK2 2019 perfect valid for all cars with Android Auto and CarPlay as standard. Quick and easy to install (just plug in) you select Wi-Fi and Bluetooth and that's it, we already have wireless CarPlay and Android Auto.
Excellent product, immediate and super fast connection. Instructions in Italian and a very nice item aesthetically.
An interesting device for converting Carplay or Android Auto to wireless mode. On Apple equipment, it works flawlessly. There are no issues on Android either, but the phone must be running Android version 11 or higher.
Everything has worked perfectly. Also very integrated into the car.
Fast shipping, a+ seller, very polite. Item is what it’s supposed to be. Hopefully this works for you too!
mounted Ford Focus year 2023 I have an Android phone, it works very well, aesthetically very nice.
Item arrived quickly and works well on a 2020 Mazda. It doesn't seem to heat up much. For now, it's worth 5 stars. Let's hope it lasts a long time. The product seems well-made, excellent for the price.
Works very well, easy to install. Connects very quickly and recognizes the iPhone.
Works well. Connects quickly and runs smoothly.
It works too well, a little more delay than with a cable obviously but the sound quality is impeccable.
I liked it so much that I bought it as a gift for my parents. It connects well and is easy to use. If you have one, it's worth it.
Perfect, works impeccably on MG EHS 2022.
I heard that it costs a few thousand won each on Coupang or Naver, but on Ali it's only a thousand won, so I decided to buy it thinking I might get scammed. Why does it work so well? Haha. I guess I'll have to use it for a while to see the durability, but actually, there's no reason for it to be different in terms of mouse dongle and functionality, so it seems harder to break it. Anyway, I'm very satisfied with this purchase!!
It works very well, Suzuki Vitara 2019 - I turned it on and within 5 seconds everything was working. I recommend it.
Excellent product. Connects in a few seconds. And from there it continues to work excellently. The car turns on and connects automatically. 10/10
It's incredible, the phone connects immediately to the car, very happy with the product.
The navigation and calls work well. I used a domestically produced product that cost around 100,000 won, but it often broke, so I decided to buy it thinking I was wasting money, but it actually seems to work better. This product also sometimes disconnects, but it reconnects on its own after a while. Previously, if the product was disconnected, you had to unplug the jack and plug it back in to reconnect it... At this price, the size is much smaller and I am satisfied.
Tremendous product!! It works very well and is easy to install... highly recommended. I have a Tiggo7 Pro.
Works perfectly! Very satisfied! Used in Suzuki Vitara and Suzuki Swift.
Meets the seller's specifications. It is very small and easy to install. I have a Nissan Qashqai J11 and I have mounted it on its original connector. The device connected immediately to the iPhone's Wi-Fi and Bluetooth with a code that appears. The communication is the same and as fast as if it were with the cable, and the image on the screen is clear.
The top accessory connects instantly and easily, it's like being connected with the cable and everything works perfectly.
Excellent product. The synchronization with my iPhone was easy to do and works very well. It truly lives up to what is described. I recommend it 100%.
Works great, easy install and fast connection. Arrived quickly, very responsive seller.
Fast delivery. Easy to install and pair with an iPhone 13 on a Ford Ranger. Works perfectly. Will see how it performs over time.