SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought this hair for a bridesmaid, i was so satisfied with it because that's what i needed it for. The stylist was amazed by the results of the hair. Guys, don't hesitate to get one like this. Let's go guys, you won't regret it.
The wig is very good! Everything is high quality. Everything as stated. Good length and density.
This wig was full and thick , affordable, thin lace for a perfect melt , etc. Has no smell out the packaging , and is a great wig in general. Perfect lace and easy to install. 1000/10 i truly loved this wig & would buy it again !
I love this wig! ! The hair smells great and is very soft. The texture of the wig is very soft. Very practical to style. Not hard to manage. No tangles whatsoever. Very heat resistant. Lots of lace room so i can do a center part, side part, bangs and layers. Still looks beautiful.
This real hd lace wig is everything! The length is perfect and gives such a luxe, glam look. The quality of the hair is amazing—super soft, silky, and full from top to ends. It doesn’t tangle or shed, and it takes heat really well when styling.
The hair quality is awesome so far. This hair is 100% human hair. It's very silky, very dense like the picture. I love love love the expandable elastic band that comes with it! The lace is a 10/10! !
This is what you called value for your money. The quality is giving ladies, the smell is awesome, the texture and softness is a plus. Also, it is very easy to install with no hassle. It reacts to the heat just perfect, get yours and with no regrets.
Hair lace is very suitable for my skin color. The density is accurate.the length is also accurate.soft and won't knot.the lace is very transparent.it won't lose hair even after washing.the color is as beautiful as the picture.thank you.
Wig came fast. Communication from the company was great they kept me updated with my order. Wig is soft , frontal is big great for styling, hair has no smell, super soft and thick, true to length. I can’t wait to install
I am absolutely in love with this wig.lace is transparent and very easy to blend.i washed the unit and curled it effortlessly. I'll definitely buy more units from this seller! 10/10 recommend! !
I'm really happy with it! It looks and feels so natural, and it's really easy to style. I've gotten so many compliments on it already. If you're looking for a high-quality wig, i highly recommend getting a human hair wig
Very very accurate to description! Absolutely love the hair! It is super soft and literally no shedding!!! Came very fast! True to length! It is thick too touch! Very soft! Super beautiful!
I just love it, it fits my head perfectly!!! Gorgeous hair. It true to length and density. No split ends. Preplucked and knots bleached easily, the lace blends easily as well too. Soft and easy to comb/brush through without getting tangled or shedding.
Been had the wig on for one week , it haven't shedded yet and is still very soft haven't touched it with a flat iron since saturday and wig is still bone straight. Lace melts good i can honestly say and the length is right on point.i would highly recommend!
Hair was very good! The hair is very soft, with accurate length, full thickness, no tangled, no smell, and the lace is very transparent.the shipping took less than 4 days, so i really recommend for you to buy this wig as you will not be disappointed!
Good wig for the price but you definitely get what you pay for this is straight out the pack without any make up added to the part just a little lace mousse added it to the hairline. Wig came very quick. A real good option if you need something in a hurry.
This hair was very thick and true to length. Minimal shedding. Melted really well & it had absolutely no smell. I loved this wig & will buy from the company again.
This unit had no shedding, no horrible smells, no thin ends.this is a great unit for beginners.the hair is the same as described
This wig is amazing. It doesn’t shed, it’s true to length, silky, and just great. Was easy to bleach and looks great on my head 🥰 😝 ! Buy buy buy!!! It’s worth it.
This wig really exceeded my expectations. It came as described, true to length and density. I washed the hair. It's still smooth and soft. There is no shedding or tangle issue.
One of the most beautiful hairs i've ever worn. This hair was extremely beautiful. The customer service was beyonddd my expectations. They spoke to me every day, updated me on where my hair was, offered advice on how to take care of the hair and answered every question i had. The hair arrived in 4 days, as long as they said it would be, healthy, pre plucked, no shedding, smells great and soooo soft. I've never left a review before and i had to do so this time because this was gorgeous. Thanks again
I really like it.
The hair came way quicker than expected. It's true to length. I love the lace i didn't have to do anything to it. It didn't have any funny smell and there has been minimal to no shedding. The store had good customer service and i appreciate the fast replies i will definitely order from them again i love this wig!
Love this hair so much it came just in time and the hair is true to length and nice and full i would most definitely recommend buying from this company
Amazing wig! !the hair was absolutely beautiful; it's really soft . It is true to its length and it was really easy to install! The lace was really good quality as well. I received my package within a week. It's most definitely worth it!