SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received this watch today, but now i can confirm its super quality. The watch has more features than described in the quotation, which has exceeded my expectations. Recommend
My new smartwatch has left a deep impression on me! This watch did what i needed it to do! In addition, the transportation speed is quite fast!
Great delivery, professional packed and documentated. Great watch.
This watch is worth recommending to every girl. It is very beautiful, of high quality, and looks fashionable and luxurious when worn on the hand. Watches have many measurement functions, such as ecg, heart rate, blood oxygen, blood pressure, body temperature, menstrual tracking, etc. In addition, this watch can also customize a dial, make phone calls, receive messages, and has exercise functions. Like very much
Very beautiful and functional. Thank you.
Great watch for the price, it's unbeatable.
Hey, I'm really impressed with how fast the transport is going.
Got this for a client i am helping with on her weight loss journey . She needed also for her bp tracking. She loves this! !
The smooth interface of this smartwatch. The setup is simple, there are many health monitors, and it is very comfortable to wear on the wrist. I'm satisfied!
User Guide is not sufficient.
This watch is very suitable for my needs. It can check your health status at any time and monitor your heart rate. Even equipped with human analysis. I can check your physical and blood condition, and also receive messages (email, sms, app notifications) from my phone, so if i want to decline the call, a watch notification will pop up. Batteries can be used for a long time. I only charge it once a week, i wear my watch all the time, and even sleep. Overall, at this price, i really think it's worth it.
I am very satisfied with this watch. The measurement accuracy is extremely high, with only a slight difference. The sound quality is clear and pleasant during a call. To be honest, it exceeded my expectations. I hope the service life is extremely long. I am very happy about it. Arrived earlier than expected, thank you to the seller.
Pink is very beautiful, and this watch is a great fashion and health accessory
I really liked the watch; it works well, was easy to install, and came very well packaged. I thought this purchase took a bit longer to be delivered, but it was worth it.
It arrived quite quickly, everything comes well-packaged and works perfectly. I recommend this seller, thank you. They resolved all my doubts and issues 👌
Good product, good quality, and affordable price. I bought two more for my nephew.
I didn't expect it to be so good, to be honest, it surprised me. 👍
The watch is really beautiful! Excellent quality and a beautiful strap. The screen is very bright. Install speaking. The app is fine.
arrived safely and quickly.
I recommend 100%, an excellent watch. A super attentive salesperson. Easy to configure. I will definitely make another purchase, thank you for your kindness!
The watch is very good 👍 does what it's supposed to do. I'm satisfied so far.
This is what i expected, and it has completed its function very well.
Good product, effective on some features but not on all.
The package has arrived early! This pink watch looks very beautiful, adding a touch of color to my daily clothing. I chose it because it has over ten health monitoring functions. I tested its accuracy and it is very accurate, allowing me to monitor my physical condition anytime and anywhere, reducing my concerns about health. This is a great gift.
Very fast delivery. The product arrived in just 10 days from China to Italy. I haven't used it yet but the packaging looks good. It arrived intact. In addition to the magnetic USB cable for charging, it also comes with a small user manual in the main European languages (EN, IT, FR, ES, DE). The package also contains the quality certificate. Congratulations to the seller for the speed of shipping and to AliExpress for the logistics.