SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This was bought for my elderly uncle. he likes it because it's super easy to use. all of his games have a lot of memory.
From gaming to video editing, this laptop handles everything smoothly. the build quality is premium, and the cooling system works great.
The performance configuration of the computer is quite good, with strong processor performance and fast running speed. large memory capacity, smooth multitasking. the read and write speed of solid-state drives is very fast, greatly improving production efficiency. the graphics performance is also very good, and the game and design are both good. good heating and stable long-term use.
Easy to set up and runs smoothly. The screen is large and the picture quality is good. So far, this is a great pc.
It booted quickly and was easy to set up and transfer all my file to it. the screen brightness and quality is great.
So far, everything is fine. used for online classes, it can meet the basic needs of my child. the video shows that it is very good.
A good price for a good computer. super easy to set up. there is no dissatisfaction. the speaker is large and the screen is large. i am surprised by its ability. i will definitely make a new purchase!
I really like its color, good visual image quality, and bright colors. The battery has high durability and is easy to use. I like it.
The box arrived crushed. For some reason, it was refrigerated. There are no problems at the moment.
The delivery was fast, the customer service was good, and especially the price was great, 5 stars!
Amazing laptop for price really fast looks quality not made of cheap over the moon with it delivered in 48h.
Fast delivery, well packed and computers are easier to use than i expected.
Great! I can't believe how amazing it is! There are no problems; it has a beautiful image. I use this computer to surf the internet, check game scores, and pay bills. It's great!
Laptops have powerful features, impressive speed, and impressive memory capacity. They are suitable for essential tasks such as business meetings, client interactions, and communicating with friends, etc.
Arrived quickly, started quickly, so far everything is fine.
For the price, you cant beat the value this laptop provides. i'm glad i didn't go with a more expensive name brand one like apple because this performs just as well for a fraction of the price. i'd highly recommend this laptop for anyone looking to get a solid workhorse for a great price.
This laptop is fast and works well for school, work, or watching videos. The screen is clear and bright, and the size is perfect for daily tasks. It starts quickly thanks to the ssd, and the 16gb of ram helps it run smoothly.
Everything you need in a laptop. The size is perfect, lightweight yet very fast and powerful. I absolutely love the color, and what's amazing is that I don't get as much dirt on the exterior as I did with my previous laptops.
Equipped with an Intel processor, it provides stable performance. With Windows 11, it operates more smoothly and efficiently.
Nice sleek computer with a long listing battery. The processor great for doing word documents,web surfing, video watching on the go.