SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There was a problem with the order and the seller quickly dealt with the issue and satisfied my concerns.
It arrived faster than expected, looks quite sturdy, the LED light turns on correctly, it could be connected to a Huawei phone.
High-quality material, on a metal strap looks generally expensive and rich! Arrived quickly, faster than other parcels ordered on the same day! The battery lasts well. For this money, I think it's not a bad option! If you want something more expensive, then only the original!
The product is excellent, beautiful and of top-notch quality, with perfect delivery. Thank you, seller
Very beautiful watch. 😁
Long-lasting battery and bright flashlight, I really like it.
Spectacular watch, very robust. It's very beautiful.
Thanks for the fast and safe delivery. I like it very much
Very clean, quality and all features are impressive and perfect!
Very good product. Recommend!
Awesome look and work excellent.
It works perfectly and pairs perfectly with the phone, very good clarity and the flashlight shines quite brightly, I recommend it.
The product matches the description and works properly without any issues.
Excellent watch, accurate heart rate, easy to pair and stays that way as long as there is proximity.
A very cool smartwatch. Firstly, i didn't understand how to use gps for sports, but we worked with the seller to solve this problem and they were very responsible. I recommend products and sellers,
As described in the advertisement, this is a smartwatch that i really like. Paired with a gray strap, the effect is perfect and looks great
Very beautiful watch. The lamp on the side is very ingenious.
The product seems to be as advertised, I adjusted the settings and now we'll see how it performs. I still need to test if it's waterproof or not but for now I'm satisfied. The only off note was the delivery, as the courier delayed it for a week. Thank you.
Great looking watch. Great price.
Excellent product, as described.
Cool and great menu, there are many. From a very practical perspective, this perfect luxury watch is very good and progressing smoothly. I am currently testing it
Excellent and fast delivery, the working principle of the watch is as described by the seller. The watch material looks very textured, the strap is soft, and there is a powerful flashlight, which is a great purchase 👍
It looks very good, solid and presents nicely on the hand for this price. I recommend it. Could you add etched glass?
Great, delivery made as scheduled, item truly satisfactory and functional. Highly recommended.
very nice watch works perfectly with my phone good quality and a decent price very satisfied