SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As expected, very good quality, easy to use and comfortable.
Excellent console, many games, very entertaining, hours of fun and nostalgia, highly recommended.
Excellent product. I recommend it without hesitation.
Received on time and as described. Fast delivery. I haven't tried it yet. It's a birthday gift for my grandson.
everything perfect. a great product
Excellent
It’s the real thing! Buy with confidence!
The best store. Quality in the finishes and perfect service.
Fast shipping and a highly recommended machine
Works great, it's a legit r36s, powered up fine no issues at all!
Item original. Highly recommend seller..
This stuff is fire, incredible value and the market is hot
impressive easy to connect and function. to perfection. I have been amazed by the number of games it has and how much I enjoy playing them. a gift for people my age who have grown up with these games
I loved it. I don't leave the house without it. The battery lasts for hours.
Great quality product is original, not the clone version. Much more affordable price than other stores and runs everything up to the PSP generation!
I ordered one and it was defective, they sent me a refund when I returned it, and then I ordered another one which came in good condition and I am delighted.
These things are so cool and crazy good value for money
I think it still is a clone. It works well so far. For the price i got it at. Works pretty well. I will update feedback after i use it more and see if i need to flash etc.
It's great for entertaining, it has many games :-).
Its looks amazing i just played a fews games and its amazing very nice to play all this games nostalgia time
It arrived very quickly, in about a week. It is an original console with the Arkos system. Very happy with my purchase
Very excellent Thank you
Truly an accessory to have that dust off old memories!
Everything correct, original console and working perfectly.
Perfect, original product, remember to replace the micro SD with a more reliable one.