SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The wig is cool, but I got a dead cockroach as a gift.
It arrived within the estimated time, has a V-shaped front, very good mesh, good lacefront, lots of hair. It's like a bob cut. Perfect for later styling the wig and creating different hairstyles. I loved it.
Good quality
Very good i love it
Simply amazing and I loved the material. The wig is quite full and I made a cut to adapt it to my style and purpose (loved it and already want other colors).
Love it! It arrived perfectly and is just like in the picture!
Just like in the photo, I loved the quality, the fiber, and it has a hook at the nape of the neck to hold it in place... I highly recommend it.
Great
Surprising quality for the price. arrived quickly and matched the pictures and description from the listing.
Like the discription of course it has du be styled but the basic wig is really nice!
Perfect wig for a cosplay base - eager to shave it down along the sides to do some kpop boy band cosplay. very happy with the hairline.
Fast shipping, got it in 6 days, great quality, recommend it!
Beautiful wig!
It's a good lace front, the hair... I thought the hair would be of better quality, but it's not bad. The only thing is that this wig needs to be styled.
Perfect product, excellent quality wig. It arrived in Italy in just a few days (a little over a week) and included a hair net. Quality lace front, easy to style and suitable for short haircuts as well.
I just love this style, because the sideburns are really long enough for men.
Super good, of very good quality and has a lot of hair.
Incredible ! Thank you! ! ❤️
It has very good quality and the delivery has been fast.
Good quality, I really liked how it looks, especially the root. I recommend it.
The wig is incredible, the truth is that I was quite impressed with it; the hair doesn't fall out at all and it looks great when attached.
Came in fantastic condition! I can't wait to use it for my project 😄
The wig is really good for Ren of Danna, the implantation is super convenient for male characters, I bought it again for Jaekyung of Jinx.
Wig is good
Perfect quality, super comfortable to wear! I'm so surprised with this item and i'm glad i bought it!