SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
First of all it arrived really fast! The clippers feel really sturdy and the quality is great ! Nice and smooth and cuts like butter i will totally recommend these to anyone looking for clippers for a good price
This clipper was purchased in order to replace a clipper that i had for many years but finally started giving out on me. I was pleasantly surprised by how quiet these new clippers are and the digital display on the clipper is a nice feature. The clipper cuts my hair very well and the construction of the clipper is very solid. Overall, it has been a good purchase at a reasonable price. So far so good and i do recommend this item.
Bought this when my husband's old wahl clippers failed. First of all the clippers were delivered faster than promised. The clippers feel very solid and sturdy, i used them to trim my husbands hair and beard and was very satisfied with the result. The fact that they are cordless makes working with them much easier. The product comes with a number of attachments and accessories which we have not yet used, but overall we are happy with this purchase and would recommend or buy again.
I got these for my so. He loves them and enjoys the fact that they are wireless. He cuts hair so over there house. It came with everything and the packaging was cute. They are ready to use and not to heavy or light. The battery display is great and comes with a lot of extra goodies.
This clipper set is amazing clipper is heavy and very well made with much more then the selling price then add the guards plus 2 pair of scissors and comb remarkable set for the price. Its already been used works great
Product is as promised, sleek with good balance, it doesn’t make a lot of noise unlike other clippers!! Blades are professional i’m happy with the purchase i made i’d recommend this product to anyone looking for a solid good pair of hair clippers.
First of all it arrived really fast! The clippers feel really sturdy and the quality is great ! Nice and smooth and cuts like butter i will totally recommend these to anyone looking for clippers for a good price
These are amazing my new go to super easy cleaning super sharp blades the noise level is barely there attachments fit right in perfectly the ease of cordless i love it
Quality item. Great design that fits your hand well.
Great!! After every use feels like i left the barber
What can I say about this? Uff, I love it... I recommend it to you.
Great!!! Good choice
Nice trimmer works great!
Electric shaver not as close as a blade but close enough. I find it a little hard to change heads, but maybe because i'm getting old
Works great just like it is supposed ti
Love that a regular c cable can be the charger. So great for travel. Also works very well on the body hair and beard.
Works just as it should. Did not realize that it charged with usb cable. However still rates high.
Ive only used it once but it kinda checks all the boxes for a good trimmer
Very good clippers. I like the stubble look. These are perfect with no attachment. Completely waterproof and charge up super fast. I shave my whole head in less than 3 minutes. There is a timer so i know how much exact battery life i have left. One fyi. This is my second set. I took the other set on the plane. They asked me to check my bag. I forgot about the clippers and the battery must have reacted to the pressure. All in all great product.