SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent ambient LED lights, provides an extra nice and pleasant experience, good quality and price, the delivery arrived on the agreed date, recommended.
received but not yet installed
Excellent!
IT IS GOOD, EASY TO INSTALL WITH NICE COLORS. FOR THE MONEY I PAID, I AM SATISFIED.
excellent
Actually impressed. Didn’t expect much. Easy to set up. Simply plug the sub into the back of your tv, stick the sensor to the top of the tv, start from the centre at the back sticking the lights to your tv and keep it about 15cm from the edge. Cut off the excess. Then you simply write down how much excess you have left over (example: 6 led’s) and it’ll calculate it all for you. Works very well.
Works very well! Extremely top-notch.
excellent product.. very good
Arrived half crushed, but apparently nothing broken inside to see during assembly.
Excellent
Everything is fine.
It's okay. Nice deal.
"super nice, as you can see it fit my 60in tv and i still had some left over light. Cool setting and make the tv look so much brighter "
It's okay. You need to adjust it alone in the app. The problem is the app, nothing is explained inside, like it says adjust numbers from 0-14. The main problem is the app, everything else is okay. Glue on the strip suprisingly good.
Just as described
Unfortunately, despite the camera sensor, the desired effect is not achieved; colors are never as displayed in the picture, which is a shame.
"works well. Easy to set up adhesive is surprisingly good . You can use it with an app on your phone "
I love them, they change depending on the image on the TV which makes it an incredible experience.
Thank you very much, super good product.