SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is a very quiet device; otherwise, the dogs run away when a device is turned on. With this device, I was able to trim their claws without a dog running away.
Excellent product
Everything is as described, I really like it.
I haven't tested it yet, just opened it for now.
I tried using it to file my dogs' nails, and it was quite easy. It makes a little noise and the device is a bit heavy. The grinder has three levels: slow, fast, and faster. It worked well for filing the nails. My two dogs are medium-sized, and it was worth buying.
The quality of the product is incredible. It works very very well.
battery charging cable lamp and 3 speed Perfect
Arrived. We will see how well it works.
Very nice and easy to use, very quiet which makes it less stressful for my animals.
I'm satisfied because it has less noise and vibration than the Xiangko! I haven't used it yet, but I hope it lasts well.
I liked it very much
Quite good, with good power for my dog, he's a chihuahua and honestly it was worth buying. I took advantage of it now that I got to try it and it didn't hurt or bother him. That is if I only put it on his nail for a few seconds and stop so he gets used to it.
Deals with a large dog's nails just fine.
It works well, the only flaw is that the USB port is old micro USB, not type C.
Works well, would like to buy again, not sure how long the battery lasts yet, I need to test that at work first, then I can report back again, otherwise it already makes a good impression.
The package arrived quickly, everything intact and complete. Charged the battery, everything works. I haven't tested it on nails, but it has three speeds and a light.
Excellent, finally my baby doesn't suffer. I would have just liked the charger to be type C, but the quality is excellent.
The buzz isn't so loud and the vibrations aren't so strong that my dog tolerates it well. Useful for rounding out sharp edges after clipping
Perfect for my little dog's nails.
Arrived quickly, works very well, my dog who is afraid of trimming his nails is getting used to it very well, I recommend it!
I was surprised that it's really quiet, and it's also very practical that it's wireless. I tried it on my dog, and it cleans and polishes quite well.
The dog seems scared because it looks a bit scary, but the quality is good. It's also great for sharpening human nails. I'm satisfied with the quality of everything I buy from Roze Co. Excellent seller. Good.
Received the delivery quickly and well.
Conforms to the description, thank you for the prompt delivery.
Just as described, feels very good quality.