SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I haven't tried it, I don't know if it works.
Great product
“i’ve been using this rapid repair gums gel for about a week, and the relief from tooth sensitivity is immediate. it cleans like a toothpaste while the serum-like gel soothes my gums and noticeably calms the aching spots from minor decay. a truly effective all-in-one repair gel.”
I haven't tried it yet, I will write a review when I see if it works well.
Arrived safe and sound. The gel has no aftertaste or odor. I can't say yet whether it has any effect or not, just started using it, but it definitely hasn't gotten worse.
I’ve been using this rapid repair gums gel for a few days and my tooth sensitivity has almost disappeared — it cleans deeply, soothes my gums instantly, and the small decay spots feel much better. truly works like a repairing serum for damaged teeth!”
“i’ve been using this rapid repair gums gel for just a few days and the sensitivity relief is instant — my gums feel soothed, my teeth look cleaner, and the small damage around my gum line has visibly improved. it truly works like a repairing serum!
Noticed less sensitivity after just 2 uses — my gums feel repaired and calmer. also leaves teeth feeling clean and smooth. finally a serum that helps with my tooth damage and cavity concerns.
I haven't noticed any difference.
Used this gel for a few days and the sensitivity is much better. no more sharp pain with cold water. feels gentle on gums, not harsh at all. breath stays fresh too. tube is small but a little goes a long way. will definitely buy again.
Instant relief for my sensitive teeth. this gel serum is a game changer. applied it directly to the sore gum and the discomfort faded fast.
Panaudojus gelį praėjo dantų skausmas. ačiū
Noticed the difference after just a few uses. gums don't feel swollen anymore and my teeth are less sensitive to cold water. the gel texture absorbs fast. very effective product, highly recommend.
This gel makes my teeth feel super smooth and clean, like after a dental visit. it really helps soothe my gums if i brush too hard. great value for the price, will definitely reorder.
very good product
Noticed less sensitivity after just a few uses. gums feel soothed and teeth look cleaner. light gel texture, no sting. great for daily repair. fast shipping!
Relieve tooth damage and allergy is real. my receding gums feel tighter and less painful. cleans well and prevents caries. will buy again!
Great for gum repair and caries prevention. using it like toothpaste leaves mouth super clean and comfortable. sensitivity gone after a few uses. nice formula, no irritation. will buy again!
Fast relief for sensitive teeth! this gum gel works quickly on allergy pain and my gums feel much healthier. clean teeth, less damage. really effective repair serum. highly recommend!
Great for tooth damage and early cavities. relieves pain from hot/cold foods quickly. easy to use and doesn't taste bad. will buy again.
This gel works fast! my tooth allergy is much better after just a few uses. also helps with gum sensitivity. feels clean and fresh. highly recommend.
Healthy-colored, de-swollen gums, excellent product.
“i love that it’s simple to use and doesn’t taste too strong. my gums feel much better, especially around the molars where they used to be inflamed. highly recommend for anyone with gum sensitivity
This product is great for gums and teeth. i think it's the best product i've ever used
This product is great for gums and teeth. i think it's the best product i've ever used