SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received on time. i am going to try.
I’ve tried a lot of dark spot treatments, but this one really delivers. The cream feels lightweight and absorbs quickly without leaving any greasy residue. Within just a weeks time, i noticed my overall skin tone looks brighter and more even. No irritation, just steady results. Definitely recommend this cream if you’re struggling with dark spots, melasma, or hyperpigmentation!
I have been using it for a week now, and it is definitely effective. My pigmentation is slowly disappearing. Even friends and colleagues have noticed. I strongly recommend it.
1A product. Super fast shipping. TOP. Very good seller.
It arrived exactly as described in the seller's listing. I will try it starting today, and if it works, I will come back to leave a review again!
I'm just going to try it, I'll see the results.
Good cream
I haven't had time to try it yet. It arrived well.
Very good product, similar to the description and of good quality. I recommend this seller! 👍🏼
I haven't tried them yet, but I hope they will work; they are soft to the touch and leave a very delicate smoothness on the skin.
Very satisfied
It was very effective in removing the spots on my face and my friends complimented me on how much prettier i looked! Five stars to you.
Fast delivery, quick response, item very good.very good seller.i will buy again at your store.10/10 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ 👍 👍 👍 👍 👍 .thank you
good
I am going to start using it, I hope it will live up to its promises 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽
This is a great cream that has been effective in removing the dark spots on my face, especially on the skin above my forehead, and i have completely fallen in love with it.
I get my order in very fast time , thanks for the seller , for the production i like the packaging and is very good quality
Reducing dullness and brightening skin tone is no problem, while also moisturizing and removing spots! After using it, the spots on my face have decreased, and my skin tone has become even and delicate!
The cream did whiten instantly and looked very good with makeup. The instructions come in English on how to apply it, indicating not to expose it to the sun; it applies and absorbs super quickly. I've only applied it once, so I don't know how it turns out later.
Well received
Good quality product
Excellent, I will buy again.
Excellent
Love the improvement this has made to my skin. I have less redness, my skin tone is more even, skin feels hydrated and healthy and the price point is great. A little goes a long way.
You get what you pay for. This blemish serum is very effective for me. I am already planning to buy more. Oh, and i would also like to say that the seller is very helpful, answered my questions patiently, and gave me some very good advice. I won't stay up late anymore.