SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://techtreasurstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Although it took a while to arrive, the first test yielded excellent results; I will update you on how it progresses over time. So far, great. The best one I've tried so far.
I'm not sure if it's work for me . i used it for night time only! let's see for a few weeks!
Received on time. i am going to try.
still testing.
Order received in good condition, very fast shipping
I began to use the second tube of cream. the results are not really visible, the dark spots are still there, i will continue to see if it works.
1A product. Super fast shipping. TOP. Very good seller.
good
Well received
I'm still waiting for results that will remove the stains, it leaves my skin white after applying... I'll wait to see how it goes later.
awaiting the result
It arrived well. Everything is fine. Let's try it on some stains on hands and face. Thank you.
I haven't tried it yet, when I do I'll comment.
It arrived exactly as described in the seller's listing. I will try it starting today, and if it works, I will come back to leave a review again!
Didn’t try yet
Correct
The item arrived on time. I still need to try it out.
Excellent, I will buy again.
Very good results visible from the first week of use.
The tubes are small, as indicated on the packaging, 30ml. That's why I bought 3 tubes... hoping for an effect.
I'm just going to try it, I'll see the results.
I ordered this 2nd time. . Because i saw its results is good. Thats why i ordered 2nd time. But its not arrived. Its shown delivery complete but i don't receive. I find my around every nigbhor but they also don't receive. . But i will order again this because it's result is good. . The refund is complete within 24 hour. Thank s to ali express...
I've only just received the package. Which was sent quickly by the way. The cream is easy to apply. It is smooth on my face. It is very white. I will leave more results as my skin hopefully improves. Thank you seller very much.
I haven't tried it yet.
Good cream