SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's beautiful, they are divine, I love them. Thanks to Temu for the quality and price, I recommend it to you 👍😘😻😙😘 It's made entirely of rubber, it weighs like a baby, it's automatic, it's wonderful.
Just like the description, very beautiful, I love it. Thanks to Temu for the quality and price, I recommend it 👍😘 it's divine.
Just like in the picture, very real, soft body, very beautiful.
It's beautiful
Incredible, beautiful, my daughters are delighted.
What an incredible doll, very similar to a real baby. The doll is bigger than average little dolls, it's 45 cm. And it's heavier, made of only the best materials, great quality. My niece loved it, she takes her everywhere she goes, to trips, to the park in a pram she got from baby jesus this christmas, she even sleeps with her. I recommend the seller, the product and delivery also 5/5. Thank you very much.
It's very realistic for the price. My daughter is delighted with it.
It arrived a week earlier than expected and it is really beautiful, 100% recommended... greetings from Chile...
Very beautiful, we loved it a lot and my daughter loved it even more, I recommend it.
The doll is beautiful, it came very well packaged and with all its accessories, I recommend it.
Beautiful! Very realistic!
Totally recommended. It's beautiful and of good quality. I bought another one from a well-known brand, there's nothing to compare it to.
It's beautiful!!
very pretty doll, of very good quality and materials
very very beautiful!
I loved it, my daughter was super happy, the quality is excellent for the price, the details are very pretty, very grateful 😌
beautiful, just as seen in the photo
Realistic doll daughter is satisfied. All ok.
Phenomenal, more beautiful than I expected. It has truly surprised me.
The doll is beautiful, its appearance is almost real, it looks so cute with its accessories, it is made of a material that feels soft to the touch, it is neither hard nor soft... You could say it's an intermediate silicone. It came with all the indicated accessories, nothing was lost during the trip even though the box was broken. I thought the doll might be damaged, but it came intact. It arrived on time as promised and just in time for Christmas, ready to give as a gift! I totally recommend buying it, it's beautiful, beautiful... Recommended seller, delivers as promised! Very satisfied with the purchase!
🩷 🩷 🩷 🩷 🎀 🩷 🎀 🩷 🎀 🎀 🩷 🎀 🩷 🎀 🩷 🎀 🩷 🎀 🩷 🎀 🩷 🎀 🩷 🎀 🩷 🎀 🩷 🎀 🩷 🎀 🩷 🎀 🩷 🎀 🩷 🎀 🩷 🎀 🩷 🎀 🩷 🎀 🩷 🎀 🩷 🎀 🩷 🎀 🩷 🎀 🩷 🎀 🩷 🎀
4+ Some kind of reborn doll is well done overall, but the threads still need to be trimmed and the panties need to be cleaned.
Really beautiful and realistic doll. Great value for money.
It's hard, not soft material.
The doll is exact. to the photo. It is very realistic, very pretty and comes with a bottle, pacifier, and birth certificate. I recommend it.