SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Exquisite Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much, it arrived in excellent condition and the delivery was very fast. Thank you once again.
Cheap, convenient, easy to manage, best value for money, overall it's great.
It works very well, thank you.
"great experience overall. the product arrived quickly and was exactly as described. quality is good for the price, and the ordering process was easy. would definitely buy from here again."
The trimmer is well-made. It made a good impression on me. I recommend it.
Everything as advertised. Delivery in 15 days to Brazil. I recommend it during the promotion. I paid only R$ 10.00, with taxes and shipping already included.
As described, good product
everything is fine, I recommend it
Arrived on time and in perfect working condition, everything fine.
Easy to use
Perfect
It works perfectly. exactly as shown in the pictures
Works fine for a little slant :)
Strong motor, battery level indicator is useful.
Fast shipping and delivery! item arrived without any damage, looks good quality, i will leave some additional feedback after i use them. thanks 😊
It works very well, can be charged with a Type-C and USB cable, which is included. It also comes with a cleaning brush. It makes a slight tingling sensation in the nostril, but it's not uncomfortable.
Fast shipping , cheap prize no complain, highly recommended
great
Everything was perfect and the delivery was quite fast; you can't ask for more for the price.
Basic but works perfectly. Very fast shipping, arrived in 5 days to Mexico.
very useful
Works well.
Nose trimmer works perfect!
This trimmer seems to work well to me, I still need to use it. It's quiet, has a display that shows the battery status, and charges with the included USB cable.
Excellent. Not what I expected for the price. Works with internal battery, charges via USB-C so just use a regular mobile charger. Also has a voltage indicator. Everything is fine.